Just wondering, what do you see for the Edges when you look at the WebRTC phone configuration for one of those phones?
Should be green for the primary and secondary edges:
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George Ganahl
Principal Program Manager
Genesys
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Original Message:
Sent: 04-26-2018 10:24
From: Daniel Grosso
Subject: Station not reached
Hello guys.
Thank u for answering. Yes, we have a WebRTC trunk for theses phones. That update is pending. We'll do it tonight.
Regards,
Daniel
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Daniel Grosso
ACCENTURE CONSULTORES DE GESTAO SA
Original Message:
Sent: 04-26-2018 06:36
From: Andrew Adel
Subject: Station not reached
Hello
we had faced this issue before but we update to version 1007020 fix this issue.
and make sure that the <g class="gr_ gr_106 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" id="106" data-gr-id="106">webrtc</g> phone register on online Edge (primarily Edge)
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Andrew Adel
IST Integration Services And Technologies Co.
Original Message:
Sent: 04-23-2018 13:30
From: Daniel Grosso
Subject: Station not reached
Greetings,
I'm getting the error below while trying to make calls with a WebRTC phone.
error.ininedgecontrol.connection.station.notReached
This started to occur when we changed our edge interfaces. We had all the trunks configured on the wan port and now we have the wan port only for internet and all the other trunks SIP and WebRTC in Port 2. THe SIP trunks work fine. If I choose a softphone I can make and receive calls normally but when selecting a WebRTC phone I get that error.
Could someone help me diagnose the issue?
Regards,
Daniel
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Daniel Grosso
ACCENTURE CONSULTORES DE GESTAO SA
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