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  • 1.  Station not reached

    Posted 04-23-2018 13:30
    No replies, thread closed.
    Greetings,

    I'm getting the error below while trying to make calls with a WebRTC phone.

    error.ininedgecontrol.connection.station.notReached

    This started to occur when we changed our edge interfaces. We had all the trunks configured on the wan port and now we have the wan port only for internet and all the other trunks SIP and WebRTC in Port 2. THe SIP trunks work fine. If I choose a softphone I can make and receive calls normally but when selecting a WebRTC phone I get that error.

    Could someone help me diagnose the issue?


    Regards,
    Daniel

    ------------------------------
    Daniel Grosso
    ACCENTURE CONSULTORES DE GESTAO SA
    ------------------------------


  • 2.  RE: Station not reached

    Posted 04-24-2018 02:57
    No replies, thread closed.
    Do you have a separate WebRTC trunk?

    ------------------------------
    Patrick Giørtz
    Atea AS
    ------------------------------



  • 3.  RE: Station not reached
    Best Answer

    Posted 04-26-2018 06:37
    No replies, thread closed.
    Hello

    we had faced this issue before but we update to version 1007020 fix this issue.

    and make sure that the <g class="gr_ gr_106 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" id="106" data-gr-id="106">webrtc</g> phone register on online Edge (primarily Edge)

    ------------------------------
    Andrew Adel
    IST Integration Services And Technologies Co.
    ------------------------------



  • 4.  RE: Station not reached

    Posted 04-26-2018 10:24
    No replies, thread closed.
    Hello guys.

    Thank u for answering. Yes, we have a WebRTC trunk for theses phones. That update is pending. We'll do it tonight.

    Regards,
    Daniel

    ------------------------------
    Daniel Grosso
    ACCENTURE CONSULTORES DE GESTAO SA
    ------------------------------

    Original Message


  • 5.  RE: Station not reached

    Posted 04-26-2018 10:53
    No replies, thread closed.
    Just wondering, what do you see for the Edges when you look at the WebRTC phone configuration for one of those phones?

    Should be green for the primary and secondary edges:
    Screenshot of a WebRTC phone status with phone registered on both Primary and Secondary edge

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


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