As far as I know, no.
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
Original Message:
Sent: 04-03-2026 12:16
From: Dan Gilmour
Subject: STIR/SHAKEN Attestation for Inbound Calls
Does Genesys display any difference for a phone number with no attestation vs a number with attestation?
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Dan Gilmour
Original Message:
Sent: 04-03-2026 11:18
From: Kaio Oliveira
Subject: STIR/SHAKEN Attestation for Inbound Calls
STIR/SHAKEN attestation is generated by the originating carrier and typically passed through the SIP signaling (for example in the Identity header).
Genesys Cloud itself does not currently expose the STIR/SHAKEN attestation level as a native attribute in Architect or interaction details. Because of that, it's usually not possible to directly use the attestation level inside a flow to validate whether a caller ID might be spoofed.
If your carrier or SBC supports STIR/SHAKEN, sometimes the attestation information can be inspected in SIP headers before the call reaches Genesys, or handled at the SBC level for screening or tagging calls.
So in practice, spoofing detection is typically handled by the carrier or SBC rather than by Genesys itself.
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
Original Message:
Sent: 04-03-2026 10:58
From: Dan Gilmour
Subject: STIR/SHAKEN Attestation for Inbound Calls
Hey folks, is there a way to get the STIR/SHAKEN attestation level for inbound calls? We're hoping to associate the phone number with the user's account to speed their authentication, but want to ensure they are not being spoofed before we assume this. Is this possible?
#Security
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Dan Gilmour
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