Hello,
Are any other users finding odd behaviour in reporting of statistics and information?
We have several customers who are complaining of issues where performance views are not displaying full or correct data at the beginning of the day.
We are in New Zealand and have found that it takes until about 09:00NZST for information to "catch up" and display completely.
We also have an instance of a customer finding their WFM Automatic Best Method Selection forecasts are one whole day out of sync!
Monday appears to be Sundays statistics, and the same throughout the remainder of the week.
This sounds like a timezone issue; I wonder if it's due to AWS out there in another timezone pegging and updating data to their timezone and not ours.
We will log a support ticket obviously but I'm interested to know if others are finding the same issues.
#Reporting/Analytics------------------------------
Will Bellerby
Pyrios NZ Ltd
------------------------------