Michael_Huang | 2019-08-21 00:00:41 UTC | #1
Hi, I'm sometimes (about once in every three calls or so) getting this TTS on calling my Architect flow: "I'm having difficulties processing your request at this time. Please try again later." Then the flow hangs up.
I don't think this is related to my flow, so it could be happening before my flow. Maybe it's an issue on the PureCloud side?
Jason_Mathison | 2019-08-21 12:10:23 UTC | #2
You might be hitting the "Error Event" handler. In your flow check settings -> Event Handling. If you are indeed hitting the Error Event handler then you do have a problem in your flow, like trying to use an unset variable.
Michael_Huang | 2019-08-22 01:49:30 UTC | #3
The message I heard was distinct from our "Error Event" message.
Apparently it turned out to be an edge issue. We have a ticket open and they're investigating. Thanks!
system | 2019-09-22 01:48:47 UTC | #4
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