Genesys Cloud - Main

I'm sure the answer is no but putting it out there.

Has anybody come across a solution for STREAMING hold music at all, even through some trickery with an AppFoundry partner?  We've got a few customers who actually prefer a live feed of something may already have rights to.
#Routing(ACD/IVR)

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------

Hi Vaun,

You are correct, there is no way to stream hold music.

What you can do is replace the hold music with your own hold music audio files in an In-Queue Flow. While not what you're looking for, it does allow for some level of customization.


Thanks,

------------------------------
Daniel McLeod
Qsect LLC
------------------------------