Hi Vaun,
You are correct, there is no way to stream hold music.
What you can do is replace the hold music with your own hold music audio files in an In-Queue Flow. While not what you're looking for, it does allow for some level of customization.
Thanks,
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Daniel McLeod
Qsect LLC
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Original Message:
Sent: 05-04-2020 04:51
From: Vaun McCarthy
Subject: Streaming hold music?
I'm sure the answer is no but putting it out there.
Has anybody come across a solution for STREAMING hold music at all, even through some trickery with an AppFoundry partner? We've got a few customers who actually prefer a live feed of something may already have rights to.
#Routing(ACD/IVR)
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Vaun McCarthy
NTT New Zealand Limited
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