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  • 1.  String List variables in Script and dropdown component

    Posted 01-12-2026 13:58

    Hello,

    I saw your comment in another threadhttps://community.genesys.com/discussion/scriptscreen-pop-string-list-input , if you can help me here. I am struggling with the same. @Jim Ullyot 

    I am trying to achieve a use case in agent scrip . For example, we can create a list in Architect MakeList("Element 1", "Element 2", "Element 3")and reuse values in the script dropdown component.

    I'm wondering if we can use each element of the list variable for create different choice in the dropdown list component. When I select the list variable, all the element of the list are displayed for only 1 choice in the dropdown, instead I would like have 3 different choices (ex: if I have 3 elements in my list, 3 choices will be displayed in the dropdown component), is there any way to achieve this?

    thanks


    #ArchitectandDesign
    #Routing(ACD/IVR)

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    Riddhi Singh
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  • 2.  RE: String List variables in Script and dropdown component

    Posted 01-13-2026 16:06

    Hello Riddhi,

    Could you share a screenshot of your setup? Maybe someone from the community can spot any errors in your setup.



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    Jason Kleitz
    Online Community Manager/Moderator
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