Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Subscription \ Billing

    Posted 02-14-2025 01:06
      |   view attached
    No replies, thread closed.

    Hi,

    Anyone experiencing issues downloading either 'Billable Usage' or ' Concurrent Usage' reports today ?

    Tried several times and the UI just freezes on "Loading..." (attached).

    Thanks,


    #Unsure/Other

    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    United Kingdom
    neil.jones@awaze.com
    ------------------------------


  • 2.  RE: Subscription \ Billing
    Best Answer

    Posted 02-14-2025 10:32
    No replies, thread closed.

    Hey Neil,

    I would recommend restarting your browser and trying again. Let me know if you're still having issues with downloading the report.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Subscription \ Billing

    Posted 02-16-2025 23:40
    No replies, thread closed.

    Thanks Jason,

    Gave it an hour, then tried again and all worked fine.



    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    United Kingdom
    neil.jones@awaze.com
    ------------------------------

    Original Message


  • 4.  RE: Subscription \ Billing

    Posted 02-18-2025 10:04
    No replies, thread closed.

    Glad to hear that Neil!



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content