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  • 1.  Suitable training for engineers that do not have a Beyond license

    Posted 20 days ago

    Are there any resources / free courses i can pull together and create my own learning path for a small group of new Genesys engineers that do not have a Beyond license.

    So basic support, navigation, some Architect and flow building / support.

    thanks


    #Training

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    Paul Wild
    Digital Transformation Manager
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  • 2.  RE: Suitable training for engineers that do not have a Beyond license

    Posted 19 days ago

    Hi Paul 

    If I'm not mistaken, "education.genesys.com" has several webinars that don't require a subscription (but I'm not sure).

    One option, if you have a test organization, is to practice based on the documentation "https://help.genesys.cloud/"

    I personally learn much more this way than in courses.



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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    Original Message


  • 3.  RE: Suitable training for engineers that do not have a Beyond license

    Posted 19 days ago

    Hi Paul,

    Education has some free courses available for those new to Genesys. You need to access https://education.genesys.com and create a free account (if you haven't one yet).

    Once your free account is created, go to the Dashboard page, and there you will find a link to access the free training.

    Hope that helps,



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    Rafael Marciano BELISRCIANO
    Genesys - Employees
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    Original Message


  • 4.  RE: Suitable training for engineers that do not have a Beyond license

    Posted 18 days ago

    Along with the free education account and webinars there, your users may benefit from joining the community to browse discussions and the events tab. 



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    Stacey Sanchez
    PACU- Workforce Operations MGR
    Winston-Salem, NC
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    Original Message


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