Genesys Cloud - Main

I am trying to use a new trigger I noticed in the Topics:  v2.bot.conversation.{id}.conversations.summaries.  From the description, it says for Virtual Agent Summaries, which I have not enable yet on our ORG.  I tried with a Copilot summary and the trigger did not fire.  I just tried using mediaType Exist and tested in the API that that should trigger the Trigger, but the workflow does not fire. I tested the workflow with the API as well and it is fine.  Has anyone tried this Topic yet?

#API/Integrations
#ConversationalAI(Bots,AgentAssist,etc.)

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Robert, you have probably already tried it but did you use

triggerSource Equals(==) "COPILOT"? (I haven't set it up to try it out yet)

Another useful troubleshooting tip for others who may read this thread...

Since this topic is also available via WebSockets I go into the Available Topics section of the Developer Center and subscribe to the topic, then generate an event. Once I have an event message I use the Save and Test feature in the Trigger configuration to feed the event message in and see if the Trigger fires, and tweak things from there. That way I don't have to keep generating a new even every time I want to test my changes. 

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George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys
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