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  • 1.  Summary Workbench issue

    Posted 11 days ago

    Good morning,
    Am I the only one experiencing an issue where I can't generate preview or save any new configuration?  
    I have all the necessary right Generate Preview and Save button stay grey.


    #ConversationalAI(Bots,AgentAssist,etc.)
    #PlatformAdministration

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    Sylvain Richard
    Customer Interaction Technologies - Team Leader
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  • 2.  RE: Summary Workbench issue

    Posted 11 days ago

    Hi Sylvain,

    If you have definitely got the correct permissions assigned and its still greyed out, then I would capture Network and Console logs when loading the view and raise a case with Genesys Product Support to investigate



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Summary Workbench issue

    Posted 11 days ago

    Did you rename it?



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    Vaun McCarthy
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  • 4.  RE: Summary Workbench issue
    Best Answer

    Posted 11 days ago

    Yes, I had to clear my cache and it started working...

    Thank you both for your reply!



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    Sylvain Richard
    Customer Interaction Technologies - Team Leader
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