"Parting is such sweet sorrow" as we say goodbye to the Summer Trivia Tower extravaganza. We appreciate you all playing with us and it was so awesome to give away some truly amazing prizes. We have three new winners for last week's quiz, themed Genesys Cloud CX, and I can't wait to reveal who they are. But first! Let's go over the answers: 

1. What is the correct name of the orange Genesys brand color? Dutch Red.

2. Within Genesys Cloud, official groups have a limit of how many members? 1000.

3. What is the maximum number of canned responses allowed in Genesys Cloud? 200.

4. What does the "IP" in VoIP stand for? Internet Protocol.

5. Is Genesys Cloud GDPR (General Data Protection Regulation) compliant? Yes.

6. What year did Genesys acquire Interactive Intelligence to become the world's leading omni-channel CX company? 2016.

7. In Genesys' brand partnership with Ferrari, which Ferrari Formula 1 driver has the most points so far this season? Carlos Sainz.

8. In what year was the name PureCloud changed to Genesys Cloud? 2020.

9. Can you delete your call history in Genesys Cloud? No.

10. When an agent fails to answer an interaction what status is the agent automatically placed in? Not responding.

11. Which Genesys Cloud status would result in a call being automatically sent to voicemail? All of the above ie., busy, meal, training.

12. Genesys Cloud updates are released on which day each week? Wednesday.

13. Which of the following integrations are NOT available within Genesys' App Foundry? Elevated Intelligence.

14. What year did the Genesys Community site that we use today open? 2018.

15. With 5000 posts, who has the most posts (discussions and replies) in the community? George Ganahl.

16. True or false? On the Community, you can use the brain tab to search multiple sites on Genesys? True.

Now to the fun part! Who won? Well, we had one winner who snagged the top spot just by ONE POINT! That bonus question sure came in handy! Let's all give a big congratulations to @Clay Tison for winning first place! You get your choice from the Prize Wall and I'll be sending you a form to fill out with your choice. 

2nd Place goes to @George Ganahl  and

3rd Place goes to @Monica Michaud 

I'll be in touch with you about your rewards.

Congrats to everyone! 

Thank you to everyone who participated in the Summer Trivia Tower. Keep your eye out in this community and the Genesys Casual community for more upcoming events coming soon.

Happy summer!

Congratulations, Clay! 

"Parting is such sweet sorrow" as we say goodbye to the Summer Trivia Tower extravaganza. We appreciate you all playing with us and it was so awesome to give away some truly amazing prizes. We have three new winners for last week's quiz, themed Genesys Cloud CX, and I can't wait to reveal who they are. But first! Let's go over the answers: 

1. What is the correct name of the orange Genesys brand color? Dutch Red.

2. Within Genesys Cloud, official groups have a limit of how many members? 1000.

3. What is the maximum number of canned responses allowed in Genesys Cloud? 200.

4. What does the "IP" in VoIP stand for? Internet Protocol.

5. Is Genesys Cloud GDPR (General Data Protection Regulation) compliant? Yes.

6. What year did Genesys acquire Interactive Intelligence to become the world's leading omni-channel CX company? 2016.

7. In Genesys' brand partnership with Ferrari, which Ferrari Formula 1 driver has the most points so far this season? Carlos Sainz.

8. In what year was the name PureCloud changed to Genesys Cloud? 2020.

9. Can you delete your call history in Genesys Cloud? No.

10. When an agent fails to answer an interaction what status is the agent automatically placed in? Not responding.

11. Which Genesys Cloud status would result in a call being automatically sent to voicemail? All of the above ie., busy, meal, training.

12. Genesys Cloud updates are released on which day each week? Wednesday.

13. Which of the following integrations are NOT available within Genesys' App Foundry? Elevated Intelligence.

14. What year did the Genesys Community site that we use today open? 2018.

15. With 5000 posts, who has the most posts (discussions and replies) in the community? George Ganahl.

16. True or false? On the Community, you can use the brain tab to search multiple sites on Genesys? True.

Now to the fun part! Who won? Well, we had one winner who snagged the top spot just by ONE POINT! That bonus question sure came in handy! Let's all give a big congratulations to @Clay Tison for winning first place! You get your choice from the Prize Wall and I'll be sending you a form to fill out with your choice. 

2nd Place goes to @George Ganahl  and

3rd Place goes to @Monica Michaud 

I'll be in touch with you about your rewards.

Congrats to everyone! 

Thank you to everyone who participated in the Summer Trivia Tower. Keep your eye out in this community and the Genesys Casual community for more upcoming events coming soon.

Happy summer!

Congratulations, Clay! 

"Parting is such sweet sorrow" as we say goodbye to the Summer Trivia Tower extravaganza. We appreciate you all playing with us and it was so awesome to give away some truly amazing prizes. We have three new winners for last week's quiz, themed Genesys Cloud CX, and I can't wait to reveal who they are. But first! Let's go over the answers: 

1. What is the correct name of the orange Genesys brand color? Dutch Red.

2. Within Genesys Cloud, official groups have a limit of how many members? 1000.

3. What is the maximum number of canned responses allowed in Genesys Cloud? 200.

4. What does the "IP" in VoIP stand for? Internet Protocol.

5. Is Genesys Cloud GDPR (General Data Protection Regulation) compliant? Yes.

6. What year did Genesys acquire Interactive Intelligence to become the world's leading omni-channel CX company? 2016.

7. In Genesys' brand partnership with Ferrari, which Ferrari Formula 1 driver has the most points so far this season? Carlos Sainz.

8. In what year was the name PureCloud changed to Genesys Cloud? 2020.

9. Can you delete your call history in Genesys Cloud? No.

10. When an agent fails to answer an interaction what status is the agent automatically placed in? Not responding.

11. Which Genesys Cloud status would result in a call being automatically sent to voicemail? All of the above ie., busy, meal, training.

12. Genesys Cloud updates are released on which day each week? Wednesday.

13. Which of the following integrations are NOT available within Genesys' App Foundry? Elevated Intelligence.

14. What year did the Genesys Community site that we use today open? 2018.

15. With 5000 posts, who has the most posts (discussions and replies) in the community? George Ganahl.

16. True or false? On the Community, you can use the brain tab to search multiple sites on Genesys? True.

Now to the fun part! Who won? Well, we had one winner who snagged the top spot just by ONE POINT! That bonus question sure came in handy! Let's all give a big congratulations to @Clay Tison for winning first place! You get your choice from the Prize Wall and I'll be sending you a form to fill out with your choice. 

2nd Place goes to @George Ganahl  and

3rd Place goes to @Monica Michaud 

I'll be in touch with you about your rewards.

Congrats to everyone! 

Thank you to everyone who participated in the Summer Trivia Tower. Keep your eye out in this community and the Genesys Casual community for more upcoming events coming soon.

Happy summer!

"Parting is such sweet sorrow" as we say goodbye to the Summer Trivia Tower extravaganza. We appreciate you all playing with us and it was so awesome to give away some truly amazing prizes. We have three new winners for last week's quiz, themed Genesys Cloud CX, and I can't wait to reveal who they are. But first! Let's go over the answers: 

1. What is the correct name of the orange Genesys brand color? Dutch Red.

2. Within Genesys Cloud, official groups have a limit of how many members? 1000.

3. What is the maximum number of canned responses allowed in Genesys Cloud? 200.

4. What does the "IP" in VoIP stand for? Internet Protocol.

5. Is Genesys Cloud GDPR (General Data Protection Regulation) compliant? Yes.

6. What year did Genesys acquire Interactive Intelligence to become the world's leading omni-channel CX company? 2016.

7. In Genesys' brand partnership with Ferrari, which Ferrari Formula 1 driver has the most points so far this season? Carlos Sainz.

8. In what year was the name PureCloud changed to Genesys Cloud? 2020.

9. Can you delete your call history in Genesys Cloud? No.

10. When an agent fails to answer an interaction what status is the agent automatically placed in? Not responding.

11. Which Genesys Cloud status would result in a call being automatically sent to voicemail? All of the above ie., busy, meal, training.

12. Genesys Cloud updates are released on which day each week? Wednesday.

13. Which of the following integrations are NOT available within Genesys' App Foundry? Elevated Intelligence.

14. What year did the Genesys Community site that we use today open? 2018.

15. With 5000 posts, who has the most posts (discussions and replies) in the community? George Ganahl.

16. True or false? On the Community, you can use the brain tab to search multiple sites on Genesys? True.

Now to the fun part! Who won? Well, we had one winner who snagged the top spot just by ONE POINT! That bonus question sure came in handy! Let's all give a big congratulations to @Clay Tison for winning first place! You get your choice from the Prize Wall and I'll be sending you a form to fill out with your choice. 

2nd Place goes to @George Ganahl  and

3rd Place goes to @Monica Michaud 

I'll be in touch with you about your rewards.

Congrats to everyone! 

Thank you to everyone who participated in the Summer Trivia Tower. Keep your eye out in this community and the Genesys Casual community for more upcoming events coming soon.

Happy summer!

"Parting is such sweet sorrow" as we say goodbye to the Summer Trivia Tower extravaganza. We appreciate you all playing with us and it was so awesome to give away some truly amazing prizes. We have three new winners for last week's quiz, themed Genesys Cloud CX, and I can't wait to reveal who they are. But first! Let's go over the answers: 

1. What is the correct name of the orange Genesys brand color? Dutch Red.

2. Within Genesys Cloud, official groups have a limit of how many members? 1000.

3. What is the maximum number of canned responses allowed in Genesys Cloud? 200.

4. What does the "IP" in VoIP stand for? Internet Protocol.

5. Is Genesys Cloud GDPR (General Data Protection Regulation) compliant? Yes.

6. What year did Genesys acquire Interactive Intelligence to become the world's leading omni-channel CX company? 2016.

7. In Genesys' brand partnership with Ferrari, which Ferrari Formula 1 driver has the most points so far this season? Carlos Sainz.

8. In what year was the name PureCloud changed to Genesys Cloud? 2020.

9. Can you delete your call history in Genesys Cloud? No.

10. When an agent fails to answer an interaction what status is the agent automatically placed in? Not responding.

11. Which Genesys Cloud status would result in a call being automatically sent to voicemail? All of the above ie., busy, meal, training.

12. Genesys Cloud updates are released on which day each week? Wednesday.

13. Which of the following integrations are NOT available within Genesys' App Foundry? Elevated Intelligence.

14. What year did the Genesys Community site that we use today open? 2018.

15. With 5000 posts, who has the most posts (discussions and replies) in the community? George Ganahl.

16. True or false? On the Community, you can use the brain tab to search multiple sites on Genesys? True.

Now to the fun part! Who won? Well, we had one winner who snagged the top spot just by ONE POINT! That bonus question sure came in handy! Let's all give a big congratulations to @Clay Tison for winning first place! You get your choice from the Prize Wall and I'll be sending you a form to fill out with your choice. 

2nd Place goes to @George Ganahl  and

3rd Place goes to @Monica Michaud 

I'll be in touch with you about your rewards.

Congrats to everyone! 

Thank you to everyone who participated in the Summer Trivia Tower. Keep your eye out in this community and the Genesys Casual community for more upcoming events coming soon.

Happy summer!

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------

I wanted to give a shout out to the trivia player who scored the most points overall - that means playing every single week and racking up the points! @Seean Weaver - you got the most overall points with 44! Thanks for playing with us!

------------------------------
Nicole Milliken
Genesys - Employees

Original Message:
Sent: 07-31-2023 12:30
From: Nicole Milliken
Subject: Summer Trivia is over, but we have winners!

"Parting is such sweet sorrow" as we say goodbye to the Summer Trivia Tower extravaganza. We appreciate you all playing with us and it was so awesome to give away some truly amazing prizes. We have three new winners for last week's quiz, themed Genesys Cloud CX, and I can't wait to reveal who they are. But first! Let's go over the answers: 

1. What is the correct name of the orange Genesys brand color? Dutch Red.

2. Within Genesys Cloud, official groups have a limit of how many members? 1000.

3. What is the maximum number of canned responses allowed in Genesys Cloud? 200.

4. What does the "IP" in VoIP stand for? Internet Protocol.

5. Is Genesys Cloud GDPR (General Data Protection Regulation) compliant? Yes.

6. What year did Genesys acquire Interactive Intelligence to become the world's leading omni-channel CX company? 2016.

7. In Genesys' brand partnership with Ferrari, which Ferrari Formula 1 driver has the most points so far this season? Carlos Sainz.

8. In what year was the name PureCloud changed to Genesys Cloud? 2020.

9. Can you delete your call history in Genesys Cloud? No.

10. When an agent fails to answer an interaction what status is the agent automatically placed in? Not responding.

11. Which Genesys Cloud status would result in a call being automatically sent to voicemail? All of the above ie., busy, meal, training.

12. Genesys Cloud updates are released on which day each week? Wednesday.

13. Which of the following integrations are NOT available within Genesys' App Foundry? Elevated Intelligence.

14. What year did the Genesys Community site that we use today open? 2018.

15. With 5000 posts, who has the most posts (discussions and replies) in the community? George Ganahl.

16. True or false? On the Community, you can use the brain tab to search multiple sites on Genesys? True.

Now to the fun part! Who won? Well, we had one winner who snagged the top spot just by ONE POINT! That bonus question sure came in handy! Let's all give a big congratulations to @Clay Tison for winning first place! You get your choice from the Prize Wall and I'll be sending you a form to fill out with your choice. 

2nd Place goes to @George Ganahl  and

3rd Place goes to @Monica Michaud 

I'll be in touch with you about your rewards.

Congrats to everyone! 

Thank you to everyone who participated in the Summer Trivia Tower. Keep your eye out in this community and the Genesys Casual community for more upcoming events coming soon.

Happy summer!

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------

"Parting is such sweet sorrow" as we say goodbye to the Summer Trivia Tower extravaganza. We appreciate you all playing with us and it was so awesome to give away some truly amazing prizes. We have three new winners for last week's quiz, themed Genesys Cloud CX, and I can't wait to reveal who they are. But first! Let's go over the answers: 

1. What is the correct name of the orange Genesys brand color? Dutch Red.

2. Within Genesys Cloud, official groups have a limit of how many members? 1000.

3. What is the maximum number of canned responses allowed in Genesys Cloud? 200.

4. What does the "IP" in VoIP stand for? Internet Protocol.

5. Is Genesys Cloud GDPR (General Data Protection Regulation) compliant? Yes.

6. What year did Genesys acquire Interactive Intelligence to become the world's leading omni-channel CX company? 2016.

7. In Genesys' brand partnership with Ferrari, which Ferrari Formula 1 driver has the most points so far this season? Carlos Sainz.

8. In what year was the name PureCloud changed to Genesys Cloud? 2020.

9. Can you delete your call history in Genesys Cloud? No.

10. When an agent fails to answer an interaction what status is the agent automatically placed in? Not responding.

11. Which Genesys Cloud status would result in a call being automatically sent to voicemail? All of the above ie., busy, meal, training.

12. Genesys Cloud updates are released on which day each week? Wednesday.

13. Which of the following integrations are NOT available within Genesys' App Foundry? Elevated Intelligence.

14. What year did the Genesys Community site that we use today open? 2018.

15. With 5000 posts, who has the most posts (discussions and replies) in the community? George Ganahl.

16. True or false? On the Community, you can use the brain tab to search multiple sites on Genesys? True.

Now to the fun part! Who won? Well, we had one winner who snagged the top spot just by ONE POINT! That bonus question sure came in handy! Let's all give a big congratulations to @Clay Tison for winning first place! You get your choice from the Prize Wall and I'll be sending you a form to fill out with your choice. 

2nd Place goes to @George Ganahl  and

3rd Place goes to @Monica Michaud 

I'll be in touch with you about your rewards.

Congrats to everyone! 

Thank you to everyone who participated in the Summer Trivia Tower. Keep your eye out in this community and the Genesys Casual community for more upcoming events coming soon.

Happy summer!

"Parting is such sweet sorrow" as we say goodbye to the Summer Trivia Tower extravaganza. We appreciate you all playing with us and it was so awesome to give away some truly amazing prizes. We have three new winners for last week's quiz, themed Genesys Cloud CX, and I can't wait to reveal who they are. But first! Let's go over the answers: 

1. What is the correct name of the orange Genesys brand color? Dutch Red.

2. Within Genesys Cloud, official groups have a limit of how many members? 1000.

3. What is the maximum number of canned responses allowed in Genesys Cloud? 200.

4. What does the "IP" in VoIP stand for? Internet Protocol.

5. Is Genesys Cloud GDPR (General Data Protection Regulation) compliant? Yes.

6. What year did Genesys acquire Interactive Intelligence to become the world's leading omni-channel CX company? 2016.

7. In Genesys' brand partnership with Ferrari, which Ferrari Formula 1 driver has the most points so far this season? Carlos Sainz.

8. In what year was the name PureCloud changed to Genesys Cloud? 2020.

9. Can you delete your call history in Genesys Cloud? No.

10. When an agent fails to answer an interaction what status is the agent automatically placed in? Not responding.

11. Which Genesys Cloud status would result in a call being automatically sent to voicemail? All of the above ie., busy, meal, training.

12. Genesys Cloud updates are released on which day each week? Wednesday.

13. Which of the following integrations are NOT available within Genesys' App Foundry? Elevated Intelligence.

14. What year did the Genesys Community site that we use today open? 2018.

15. With 5000 posts, who has the most posts (discussions and replies) in the community? George Ganahl.

16. True or false? On the Community, you can use the brain tab to search multiple sites on Genesys? True.

Now to the fun part! Who won? Well, we had one winner who snagged the top spot just by ONE POINT! That bonus question sure came in handy! Let's all give a big congratulations to @Clay Tison for winning first place! You get your choice from the Prize Wall and I'll be sending you a form to fill out with your choice. 

2nd Place goes to @George Ganahl  and

3rd Place goes to @Monica Michaud 

I'll be in touch with you about your rewards.

Congrats to everyone! 

Thank you to everyone who participated in the Summer Trivia Tower. Keep your eye out in this community and the Genesys Casual community for more upcoming events coming soon.

Happy summer!

Way to go, Clay! What are you eyeing from the prize wall?!

"Parting is such sweet sorrow" as we say goodbye to the Summer Trivia Tower extravaganza. We appreciate you all playing with us and it was so awesome to give away some truly amazing prizes. We have three new winners for last week's quiz, themed Genesys Cloud CX, and I can't wait to reveal who they are. But first! Let's go over the answers: 

1. What is the correct name of the orange Genesys brand color? Dutch Red.

2. Within Genesys Cloud, official groups have a limit of how many members? 1000.

3. What is the maximum number of canned responses allowed in Genesys Cloud? 200.

4. What does the "IP" in VoIP stand for? Internet Protocol.

5. Is Genesys Cloud GDPR (General Data Protection Regulation) compliant? Yes.

6. What year did Genesys acquire Interactive Intelligence to become the world's leading omni-channel CX company? 2016.

7. In Genesys' brand partnership with Ferrari, which Ferrari Formula 1 driver has the most points so far this season? Carlos Sainz.

8. In what year was the name PureCloud changed to Genesys Cloud? 2020.

9. Can you delete your call history in Genesys Cloud? No.

10. When an agent fails to answer an interaction what status is the agent automatically placed in? Not responding.

11. Which Genesys Cloud status would result in a call being automatically sent to voicemail? All of the above ie., busy, meal, training.

12. Genesys Cloud updates are released on which day each week? Wednesday.

13. Which of the following integrations are NOT available within Genesys' App Foundry? Elevated Intelligence.

14. What year did the Genesys Community site that we use today open? 2018.

15. With 5000 posts, who has the most posts (discussions and replies) in the community? George Ganahl.

16. True or false? On the Community, you can use the brain tab to search multiple sites on Genesys? True.

Now to the fun part! Who won? Well, we had one winner who snagged the top spot just by ONE POINT! That bonus question sure came in handy! Let's all give a big congratulations to @Clay Tison for winning first place! You get your choice from the Prize Wall and I'll be sending you a form to fill out with your choice. 

2nd Place goes to @George Ganahl  and

3rd Place goes to @Monica Michaud 

I'll be in touch with you about your rewards.

Congrats to everyone! 

Thank you to everyone who participated in the Summer Trivia Tower. Keep your eye out in this community and the Genesys Casual community for more upcoming events coming soon.

Happy summer!