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I'm so excited to announce this month's Rockstar inductee! The February QOTM asked you all who you'd nominate and this person's name showed up a few times. (There were other great nominations, too, and don't worry, you may just end up on here at a later ...

Congrats @Hercules Ferreira ------------------------------ Robert Niblock Contact Centre Technology Analyst ------------------------------

We are building out agents to work with ServiceNow. Has anyone built a cool agent we should think about implementing? #General ------------------------------ Jeffery Wilson Vice President, IT Enterprise Platforms & AI Services ------------------ ...

I would echo Kaio in terms of not being much of a reader these days, but one of my resolutions this year was to try to read more. When I was younger, I was captivated by Dan Brown's DaVinci Code series. I think that would have topped my list then, and ...

Thanks Dan, Useful info no tips to share yet though! ------------------------------ Virender Sethi Sr Customer Success Manager ------------------------------

Congratulations, Stacey! Do part of this community and always be connect make a difference. Regards, ------------------------------ Suzi Leao suzi.oliveira@genesys.com ------------------------------

Speaking of a great low-budget movie that is pretty amazing - check out "Primer" if you haven't. ------------------------------ Nicole Milliken Senior Online Community Video Specialist ------------------------------

Hi all, Lets not talk about the customer experience but in your day to day jobs - Sending emails, replying to chats dealing with customers, producing reports or presentations, i am curious to wether AI is saving you any time! Where has AI actually ...

Definitely! 🙌 The F1 Fantasy in the official app is already going crazy with all the bets and team setups 😄 Adding that gamification layer and competing with friends makes the whole experience even more fun and engaging. Really exciting to see ...

Okay, Architect Dark Mode is looking like a win. But now you've set expectations… 👉 When can we expect Dark Mode for the entire Genesys Cloud platform? 😄 Honestly, this might become one of the most requested features very quickly. Once we ...

Jason from Genesys commented on this in the "Main" forum. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br. ...

Thanks Michael, this is really helpful and appreciated! ------------------------------ Daniel Blackney Sr Customer Success Manager ------------------------------

A great look at how large action models are powering agentic orchestration to deliver trusted, outcome-driven CX instead of just conversational replies. https://www.genesys.com/en-gb/blog/post/how-large-action-models-will-power-agentic-orchestration ...

Cheers for that Ben - most inciteful! Well worth the watch! ------------------------------ Richard Robinson Senior Technical Account Manager ------------------------------