Genesys Casual

It's already October?? How did that happen?! Well, at least it's time for a new Question of the Month where, if you answer, you can earn a new QOTM profile badge! Here we go: What's something you refuse to replace because "it still works"? I love ...

Hey Ashiesh! I just got information about this - please email CXSpecialist@genesys.com and included those screenshots. Apparently this was something that was supposed to be fixed, but looks like it's still buggy. Thank you! ------------------------------ ...

My low profile Cougar Vantar keyboard! It's great for typing, study and work. I refuse to replace it until it damage. ------------------------------ Rafael Telecom Engineer ------------------------------

Thanks for sharing, Luis. This is really helpful and provides much more insight than simply counting conversations. Have you also looked at using the Analytics Jobs endpoints for larger historical exports, or has the details query endpoint been sufficient ...

Hi Devakumar, From the screenshot, the Phone utility opens but the Genesys Cloud frame never loads (grey panel with the broken-page icon). That usually means the embedded page is being blocked, or the Call Center setup isn't pointing to the right ...

I've used Claude several times to help me. Tasks that would have taken 2 to 3 hours to complete were finished in about 10 minutes. ------------------------------ Alan ------------------------------

Love this, @Hannah Elliott . Terrific combination of celebration, participation, collaboration, and learning. ------------------------------ Ginger Conlon Director of Customer Stories Genesys ------------------------------

Like nearly everyone else has said: AI when it's straightforward or multi-step but guided; human when it's emotional or highly complex. Plus, when needed, an easy handoff from AI to human agent, including the context traveling with me so I don't have ...

Hi Yuri, I was able to complete this activity successfully. Could you share what specific activity you carried out? That will help confirm whether you're following the correct process. If you've completed the activity as instructed, I'd recommend ...

There's a lot to pick from, but I'll just share this one here - Project C.U.R.E. that helps get needed medical equipment to countries in need. https://projectcure.org/ ------------------------------ Natasha Engagement Lead, CX Advisory ---------- ...

Hi Anand, Thanks for testing and confirming Part 2 works. For Part 1, is the reply appearing in the SMS interaction the agent already opened, or is it arriving as a new interaction with an Accept alert? That distinction may explain why the utilization ...

Keynote on Copilot was the best, love seeing the progress this is making! ------------------------------ Jonathan Nolan President, Dunamis Consulting Inc (DCX) ------------------------------

Estou me adaptando rapidamente ao AVA, mas no inicio foi bem complicado todos os conceitos e algumas melhorias ainda estão chegando e mudando a forma como contruimos, mas ainda sim esta passando a ser normal sua funcionalidade de utilização. ------------------------------ ...

Haha, that's a great question. For me, it's going for a bike ride-music or a podcast, plus the wind. It's the best way to relax and forget a bit about the long day you've had. ------------------------------ Juan Carlos ----------------------------- ...