Genesys Casual

Latest Discussion Posts

  • Dang, Asheville! It is also hometown to the lead actress from Amazon Prime's "The Vast of Night," which in retrospect should have been on my list, also. That's really cool. I have not watched the documentary yet, but I hear that "Jawline" is based on ...

  • Our training calls use ReadyConference numbers and moderator passcodes to open the conference call to participants. In recent experience, some calls can be completed without issue, other times the call drops from the start.   These calls are made using ...

  • Reposting here on the good suggestion of @Robert Wakefield-Carl ! Hello! We're looking for some insights on how agents provide feedback to their managers / supervisors after interactions. We're hoping to interview a handful of agents and supervisors ...

  • I did have a conversation with our account representative on Friday about this topic.  I have been advised that, while discussions are under way, no decisions have yet been made.  Thus far, my company has not placed any travel restrictions, but that could ...

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