Genesys Casual

I'm so excited to announce this month's Rockstar inductee! The February QOTM asked you all who you'd nominate and this person's name showed up a few times. (There were other great nominations, too, and don't worry, you may just end up on here at a later ...

Hmm, I would say that the biggest competitive achievement is winning the 2023 Global Payments Circle of Excellence Award. The Circle of Excellence is recognized as one of Global Payments' premier team member recognition programs, and consists ...

Loving the new UI compared to the old GCAP ------------------------------ Gerard Joseph Icasiano ------------------------------

Based on what you said John, you would enjoy another of Dan Brown's novel: The Lost Symbol. Very well written and full of mystery. ------------------------------ Nicolas Quermia Technical Account Manager ------------------------------

Congratulations @ @Hercules Ferreira ! ------------------------------ Josh Coyle Senior Professional Services Consultant ------------------------------

We are building out agents to work with ServiceNow. Has anyone built a cool agent we should think about implementing? #General ------------------------------ Jeffery Wilson Vice President, IT Enterprise Platforms & AI Services ------------------ ...

Thanks Dan, Useful info no tips to share yet though! ------------------------------ Virender Sethi Sr Customer Success Manager ------------------------------

Congratulations, Stacey! Do part of this community and always be connect make a difference. Regards, ------------------------------ Suzi Leao suzi.oliveira@genesys.com ------------------------------

Speaking of a great low-budget movie that is pretty amazing - check out "Primer" if you haven't. ------------------------------ Nicole Milliken Senior Online Community Video Specialist ------------------------------

Hi all, Lets not talk about the customer experience but in your day to day jobs - Sending emails, replying to chats dealing with customers, producing reports or presentations, i am curious to wether AI is saving you any time! Where has AI actually ...

Definitely! 🙌 The F1 Fantasy in the official app is already going crazy with all the bets and team setups 😄 Adding that gamification layer and competing with friends makes the whole experience even more fun and engaging. Really exciting to see ...

Okay, Architect Dark Mode is looking like a win. But now you've set expectations… 👉 When can we expect Dark Mode for the entire Genesys Cloud platform? 😄 Honestly, this might become one of the most requested features very quickly. Once we ...

Jason from Genesys commented on this in the "Main" forum. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br. ...

Thanks Michael, this is really helpful and appreciated! ------------------------------ Daniel Blackney Sr Customer Success Manager ------------------------------