Genesys Casual

There is a new-ish face in town that has really garnered some fans and adulation for their work in the Genesys Community. This person teams up with other members of the community to answer tough questions and provide details examples. They jump into conversations ...

It happens to everyone. You get new software, you learn it as time goes by. Then BINGO! You figure out a hack that saves your work-life. Genesys Cloud has soooo many incredible features that customers are discovering every day. This community highlights ...

Mine would be: 😅 🤯 🚀 😅 – a lot going on, trying to keep up 🤯 – things changing fast (especially with AI) 🚀 – still moving forward and seeing progress ------------------------------ Namrata Pujara Senior Project Manager ...

Congratulations @Kaio Oliveira ! ------------------------------ Namrata Pujara Senior Project Manager ------------------------------

hahaha this is a fun question :) I think Genesys Cloud wouldn't stick to just one role-it's more like that one person who keeps everything running smoothly without making it obvious. A bit like: 🎧 The DJ – reading the room and keeping the ...

Plant more trees Water them. Only prune or cut back branches that aren't useful for the growing tree. Clean up fallen leaves and reuse them as compost. Create gardens at home. ------------------------------ Jorge Candia Soporte de S.A.C. -- ...

GenAssist is gold! ------------------------------ Nadine Pinheiro CX Advisory Consultant ------------------------------

The Psychoanalyst - John Katzenbach. A marvelous thriller that keeps you hooked from the first page. ------------------------------ Yeni Paola Zapata Senior Customer Success Manager ------------------------------

Uma das grandes evoluções dos sistemas são em respeito a facilidade de integração com os agentes. Um dos pontos que me vi pensando esses dias foi, como a Genesys pode engajar sobre o aspecto emocional dos agentes que atuam com a ferramenta. Algo do tipo, ...

To master any Genesys Cloud certification, focus on these 10 core pillars: Security & Access: Master Roles, Permissions, and Divisions. ACD Routing: Understand Skills, Languages, and Queue logic. Architect: Practice building Inbound, ...

Hey, Monica. Yeah, this is classic especially paulistano, jejjejej 🤣 ------------------------------ Lineu Roberto ------------------------------ ...

Hi! Love the idea - that would be amazing to see! 😊 As a Brazilian, I have to stick with Brazil 🇧🇷 - always a strong contender and full of talent. That said, England has been building a really solid team as well, so it should be exciting to ...

Congrats!!! ------------------------------ Chris Rodriguez Contact Center System Administrator ------------------------------

Thanks for your Help. I can see the options now after permission modifications. ------------------------------ AJAY KUMAR XXX ------------------------------