Genesys Casual

Let's have some fun reminiscing for the August Question of the Month. I have a feeling this question might bring up a lot of laughs! What's one thing you thought was true as a kid that turned out to be completely false? I'll go first - I thought ...

I used to think the moon was following our car wherever we went. It seemed so real when I was a kid! 🌙😄 ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------ ...

Cesar Padilla Thank you🙏🏻 ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------ ...

Thank you to everyone that participated in the Spot Genesys Challenge! I loved seeing your great swag collections and Genesys event memories. This thread is now closed and badges will go out this week! Keep an eye out for more opportunities to connect ...

Hi Gustavo, This is a very welcome enhancement. From my organization's perspective, the most valuable metrics would be: Active users and adoption rate by department or role to understand how quickly Copilot is being embraced. Usage trends ...

That honestly seems like the best way with AI. There is just too many things out there, using it the way you have highlighted is exactly I how I use it as well. At least for now, that seems to be the way I find useful. ------------------------------ ...

Hi Lucas, One area I think deserves more attention is context preservation across the customer journey. Customers increasingly expect to move seamlessly between self-service, bots, and agents without having to repeat information. While AI and automation ...

Hello Paul, My first job after university was with Genesys (Saint John, New Brunswick, Canada) in August 2005. I started with Tech Support (I supported pretty much all the products we had back then : Framework, T-Server later SIP Server, CCPulse, CCAnalyzer, ...

Thank you so much, @Lilian Lira! It's such an honor to be part of this amazing team! ------------------------------ Arthur Pereira Reinoldes ------------------------------

Mountains every time with the changing views. Can't stay still so the beach is not for me. ------------------------------ lee fairweather Solution Architect ------------------------------

I don't think I've ever seen coffee with chocolate and cinnamon?! So is that like a Mocha, with cinnamon??? I can't decide if that will be terrible or my new favourite thing! 🤣 ------------------------------ Paul Paul Mason Specialist Designer - ...

Ah, I actually haven't tried that! I'll do that now! 🤩 ------------------------------ Paul Paul Mason Specialist Designer - British Telecommunications PLC ------------------------------ ...

I would like to automate the way KB articles that are popped to the agent. The ones that are actually referred by the agent to solve the ticket are compiled and pushed to the ticket as an internal note for future use. Use AI to identify incomplete or ...

One feature that's made a big difference for me is Genesys Cloud Functions . They've provided a simple way to extend Genesys Cloud with custom business logic without managing servers or separate infrastructure. I've used Functions alongside Data ...