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It's time to fill out your College Football Playoff Brackets! Will your favorite (or least-favorite) team make it to the championship? Let us know who you are rooting to rise and fall in the playoffs with your bracket. How to Play: Click ...

You guys...we just had to induct TWO December rockstars because these two individuals were nominated multiple times by several different people. That shows that the fans are amassing and they're ready to watch the stars in action! Our first nominee ...

That time of year is upon us where we give, receive, and reminisce. As we enjoy the holiday season, we thought the December Question of the Month should be reflective of that reminiscent spirit. So we ask: What is your favorite personal holiday story? ...

I think there's a special place in us all where our first gaming system memories live, LOL! ------------------------------ Nicole Milliken Senior Online Community Video Specialist ------------------------------

Hi Puran, Currently, there is no option to completely disable the wrap-up. The workaround we use in this case is to set it as "Mandatory, time-boxed" with a duration of 1 second. ------------------------------ Elisson Fernandes --------- ...

Over the past months, we've implemented Virtual Supervisor (AI Scoring) in a large-scale operation, fundamentally transforming how quality evaluations are performed. Before AI Scoring, the quality process was entirely manual and fragmented . Customer ...

Over the past months, we've been working on the implementation of Genesys Agent Copilot in a fintech environment, and I'd like to share some learnings from this journey. The Copilot rollout started with 20 agents in a chat and messaging operation ...

That's an excellent idea... I miss this. ------------------------------ Kaio Oliveira Sr Systems Analyst GCP - GCQM - GCS - GCA - GCD - GCO ------------------------------

Congratulations @David Betoni and @Luiz Rosa !!!! ------------------------------ Cesar Padilla INDRA COLOMBIA ------------------------------

Hi Ashiesh and Stephan, Thank you for your help. Regards Nikhil ------------------------------ Nikhil Mokhashi ------------------------------

Hi Danilo , check if it helps : In Genesys Cloud Scripts, the participant data variable only stores the Value field. There is no native mechanism to automatically store or retrieve the Display label in participant data. Why this happens ...

Congratulations @Debora Lopes ! ------------------------------ Eduardo Souza ------------------------------

Congratulations @Tristen Schwarzenberger !! ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc ------------------------------

Hi, My favorite invention is the microscope! With the ability to zoom in and see what's invisible to the naked eye, from cells to bacteria, it opened the door to modern medicine, diagnostics, and countless scientific breakthroughs. ------------------------------ ...