Our training calls use ReadyConference numbers and moderator passcodes to open the conference call to participants. In recent experience, some calls can be completed without issue, other times the call drops from the start.   These calls are made using ...

Reposting here on the good suggestion of @Robert Wakefield-Carl ! Hello! We're looking for some insights on how agents provide feedback to their managers / supervisors after interactions. We're hoping to interview a handful of agents and supervisors ...

I did have a conversation with our account representative on Friday about this topic.  I have been advised that, while discussions are under way, no decisions have yet been made.  Thus far, my company has not placed any travel restrictions, but that could ...

Hey Robert, We just posted this video on AI and it's relevant to some of your suggestions above:  https://www.youtube.com/watch?v=bSUmNrwr0Sw ------------------------------ Matt Lawson Genesys - Employees Manager, Online Communities --------------- ...

Here is a quick survey (it's anonymous) to let us know what you think of the training offered by Genesys! Take a few minutes of your time to tell us what you need in 2020. ACCESS QUIZ HERE #General ------------------------------ Matt Lawson Genesys ...

Hello everyone, 2019 was an INCREDIBLE year for the Genesys Community, and we cannot thank you all enough for your constant support. Because of you, we have been able to try new things, such as hosting "Ask Me Anything" events, producing a Community ...

Thanks for this Feedback Aaron, We will look into providing more detailed statistics on the success of the Ideas Labs. Peter ------------------------------ Peter Segre Genesys - EmployeesPM Operations Program Managerpeter.segre@genesys.com ------- ...

Thanks for this feedback Bethany. ------------------------------ Peter Segre Genesys - EmployeesPM Operations Program Managerpeter.segre@genesys.com ------------------------------

Thank you for asking Cole! User Access can be requested as follows : • Customers can request access through this link: Customer Access • Partners can request access through this link: Partner Access  However, anyone that has My Support access ...

Plus, a league for inner city youth: http://indianapolissoapboxderby.com/ ------------------------------ George Ganahl GCP (PureCloud) ICCE Principal Technology Consultant Genesys ------------------------------