Hello Patrick,
There is a permission Conversation > Call > Monitor.
As well, you can use the Default Role Supervisor which already has this permission.
If you want more details you can look to help.mypurecloud.com, I have paste the related link below.
https://help.mypurecloud.com/articles/products-roles-and-permissions-list/
Laurent
------------------------------
Laurent Pret
Genesys - Employees
------------------------------
Original Message:
Sent: 07-19-2022 09:46
From: Patrick Moore
Subject: Supervisor Permissions
I have a person asking for supervisor permissions so she can monitor calls. How do I give her those permissions?
#SystemAdministration
------------------------------
Patrick Moore
Ministry Brands Holdings, LLC
------------------------------