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  • 1.  Supervisor Permissions

    Posted 07-19-2022 09:46
    No replies, thread closed.
    I have a person asking for supervisor permissions so she can monitor calls.  How do I give her those permissions?
    #SystemAdministration

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    Patrick Moore
    Ministry Brands Holdings, LLC
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  • 2.  RE: Supervisor Permissions

    Posted 07-20-2022 06:19
    No replies, thread closed.

    Hello Patrick,

    There is a permission Conversation > Call > Monitor.

    As well, you can use the Default Role Supervisor which already has this permission.

    If you want more details you can look to help.mypurecloud.com, I have paste the related link below.

    https://help.mypurecloud.com/articles/products-roles-and-permissions-list/

    Laurent



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    Laurent Pret
    Genesys - Employees
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