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What are people's preferences for supporting different languages in prompts? Using on demand language translation of a single message language or importing files for each language? Or a hybrid approach?

#Architect

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Kevin Frank
Systems, Data Integration Specialist, Client Technology
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Hello @Kevin Frank

For me, it depends a lot on the customer's preference and operational model.

If the customer chooses to work with recorded prompts, I usually try to keep the main customer-facing messages recorded in each language. This gives better control over quality, tone, pronunciation, and consistency.

I would keep TTS only for points that require constant changes, like temporary messages, outage announcements, estimated information, or content that changes too often to maintain as recorded audio.

So my preference is usually a hybrid approach: recorded prompts for the core experience and TTS for dynamic or frequently changing content.

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Arthur Pereira Reinoldes
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Hi Kevin,

In my experience, a hybrid approach tends to work well.

For static or business-critical prompts, I generally prefer maintaining dedicated recordings for each language to ensure consistency and quality.

For content that changes frequently, I have seen organisations use TTS to reduce administration and maintenance effort, rather than managing multiple recordings for every possible variation.

The choice often comes down to the balance between caller experience, governance requirements, and the operational overhead of maintaining multiple language versions.

I'd be interested to hear what approach others are using.

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Phaneendra
Technical Solutions Consultant
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