Genesys Cloud - Main

I thought I read somewhere that in the Survey Invite Flow you could insert an email address from a CRM or some other resource other than relying on an email in the External Contacts.  I am just confirming if this is possible or must the Email Address be pulled from External Contacts.  If so is a Data Action required?  Thanks.
#QualityManagement
#Unsure/Other

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Martin Bunting
i3Vision Technologies Inc.
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It's been over a year since I looked but as far as I recall:


That Target Email Address can come from any variable, meaning yes if you wanted to pull it from a CRM you'd use a data action based on something from the call.  There are some built-in variables including the convID so you could potentially pull something else out from that interaction to then use in your data action if required.

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Vaun McCarthy
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Thx

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Martin Bunting
i3Vision Technologies Inc.
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Original Message:
Sent: 08-10-2022 15:30
From: Vaun McCarthy
Subject: Survey Invite Flow. Target Email Address

It's been over a year since I looked but as far as I recall:


That Target Email Address can come from any variable, meaning yes if you wanted to pull it from a CRM you'd use a data action based on something from the call.  There are some built-in variables including the convID so you could potentially pull something else out from that interaction to then use in your data action if required.

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Vaun McCarthy
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