Genesys Cloud - Main

Does PureCloud have the ability to create caller surveys for outbound or inbound flows??

No, PureCloud does not have that capability. It is in the rudimentary planning stages, but not in the near future.

In my env, I created a Fake Queue and I associated to it an In-Queue Call Flow that collects digits and store these digit as Attributes.

So agents at the end of calls , need manually transfer the call to this Fake Queue.

You can do a report through Conversation API in order to transfer these data to your DWH.

 

I hope this helps

Stefano

I just came across this thread as I am new to this forum.  Our CX Survey solution is integrated into PureCloud and I would happily show a demo if that was of interest.
Alan

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Alan Weaser
VIRTUATel Limited
https://virtuatell.com/genesys-automated-cx-feedback-infographic/
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Original Message:
Sent: 06-26-2017 07:04
From: Stefano Pucci
Subject: Survey Options

In my env, I created a Fake Queue and I associated to it an In-Queue Call Flow that collects digits and store these digit as Attributes.

So agents at the end of calls , need manually transfer the call to this Fake Queue.

You can do a report through Conversation API in order to transfer these data to your DWH.

 

I hope this helps

Stefano