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Sync Genesys Statuses with Omni-Channel statuses

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  • 1.  Sync Genesys Statuses with Omni-Channel statuses

    Posted 12-08-2020 20:13
    No replies, thread closed.
    We are synching the Genesys statuses with Omni-Channel statuses in salesforce.  Is there a way to sync secondary statuses?  In the set up I only see the option to sync 3 statuses.  Thanks!
    #Omni-ChannelDesktop/UserInterface

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    Trisha Roskom
    Koch Business Solutions
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