Genesys Cloud - Main

Dear Team,

In Genesys Cloud, can we create system alerts for agents if they call the same number multiple times within a specific interval (hour, day, week, etc.)?

Good Day Muhammed

From what I could see this is not currently available.  Alerts are more based on queue metrics, Agent states and other performance thresholds.

Just a question - Are these manual outbound calls, or are the calls made via outbound campaign?  Reason I'm asking, with outbound campaigns you can add attempt controls.

Alternatively you can perhaps look into the suggestion in the post shared previously.  It refers to adding a trigger on a event and then invoking a Data action - https://community.genesys.com/discussion/track-outbound-manual-calls-to-same-number#bmc28a6d5a-4490-4218-97fb-019728f368dd

Hope this helps.

Regards