Workforce Engagement Management

Trade Alternative Shifts for Enhanced Workforce Management

We are excited to announce the launch of Trade with Alternative Shifts from the System, providing agents with more flexibility to manage their schedules. This innovative tool allows agents to request system-generated shift trades, ensuring optimized scheduling and enhanced work-life balance.

Business Benefits

• Enhance operational flexibility and efficiency with system-generated shift trades. Leverage AI that continuously evaluates shifts to ensure optimal trades, minimizing service disruptions and maintaining service levels while boosting employee engagement, satisfaction, and productivity. This all takes place based on the admin-configured upper and lower service goal impacts, ensuring that trades align with business objectives and service requirements.

Supervisor Benefits

• Empower your team with the ability to trade shifts with the system, that offers you and planners the flexibility to manage last-minute scheduling conflicts. Maintain service level compliance and streamline approvals, reducing your administrative burden.

Agent Benefits

• Gain more control over your schedule with system-generated shift trades. Easily request shift changes when needed, even at short notice, to better balance your work and personal life. Enjoy increased flexibility and reduced stress, knowing your scheduling needs are supported.

Enable this feature within your business unit settings and transform your scheduling process today!