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  • 1.  System Voice Prompts customization

    Posted 01-17-2019 09:28
    Edited by Jorge Negri 01-17-2019 09:36
    No replies, thread closed.
    Customers are asking to have the System Voice Prompts and the User Voice Prompts (used in Architect to build IVR applications), customizad with the company validated "corporate voice". 

    Unfortunately the System Voice prompts list cannot be generated and exported from Architect. 

    It is also not available in the Technical Documentation. 

    Need to have an excel file with all the System Prompts, listed with all the texts (both in english and spanish language) included, in order to have this customer and may be others in the near future able to provide this file to the vocal specialist recruted by the customers to have all their prompts (system and user) customized providing a unique experience while navigating inside the IVR. 

    There are more than 1400 system prompts while consulting them in the management tool through Architect.

    Been told to ask it through a Product Enhacement Request (New feature request), which seems to be quite strange as the request is to have only a documentation (list of the system voice prompts with the corresponding text in english and spanish language).

    Anyone can help?

    Thanks



    #Unsure/Other

    ------------------------------
    Jorge Negri
    ------------------------------


  • 2.  RE: System Voice Prompts customization

    Posted 01-18-2019 09:08
    No replies, thread closed.
    + @Rebecca Owens

    Jorge - Have you explored our API documentation on Architect?  ​

    ------------------------------
    Zach Hinkle
    Genesys - Employees
    ------------------------------



  • 3.  RE: System Voice Prompts customization

    Posted 01-18-2019 10:05
    No replies, thread closed.
    Thanks for your suggestion. But this is just a request for a list of system voice prompts with the corresponding text (in english and spanish language) and I think it is not necessary to build an application to have this information available.

    This is a just a system documentation ...


    ------------------------------
    Jorge Negri
    ------------------------------

    Original Message


  • 4.  RE: System Voice Prompts customization

    Posted 01-18-2019 11:04
    No replies, thread closed.
    There is no system documentation that fully lists all System Prompts with their associated languages and scripts.

    If you use the Developer Tools on https://developer.mypurecloud.com you can get all the info, but it would need to be parsed to get exactly what you want.

    Sample:

    {
  "entities": [
    {
      "id": "__collect_digits_playback_2__",
      "name": "collect_digits_playback_2",
      "description": "System prompt used for the collect digits action.",
      "resources": [
        {
          "id": "de-de",
          "name": "collect_digits_playback_2",
          "promptId": "__collect_digits_playback_2__",
          "language": "de-de",
          "durationSeconds": 0.87975,
          "mediaUri": "https://prod-generated-vxml.s3.amazonaws.com/system/de-de/collect_digits_playback_2_de-de.wav?X-Amz-Security-Token=FQoGZXIvYXdzEBAaDOyDAZ%2BAYjBZaQFg9SK3A84DPkJxelZ8YUGz54KHqZBgJwWjSN6uHXKoIZ7Ef9IIJpDwMnEyejaxFYt4ZXYTN7ERpU%2FoDEClTngS0GXXWtIbRHX8MCMDsTQQZOOm7UmecBXbPXiaXg4lqIf%2FuzhHoax%2Fyotx5OQ9RItiIn3Ul%2FZ%2BOg1zWca8tXWaeBIUi%2FUQm%2FKUd4VnIj9cH8iUXOfpD6LP%2BWykkrlWsTnupdKYYVGuM8rpwjKxye63Kw9KxYvO3U0clVyQiC4vJcXNFtr39RvjAutyd6%2B29cDtr4ffIxkvgBB6Y3ltgQIi5l3xyM7Of5ZucfSbIbW1Irv9tumqsVBX9qF%2BYZ%2BDLpURlPmJu4vgJnytFCpD4H9D6yykWQTgjkxLV1idx5jWOuOsgDDU9DGH2fax9SrWyhmS3uPNOioHLC1%2BZh6JJAcC%2FdPy7RKuBbWkTI9J7vO4Ikj6SCy%2FaTydCoSdJov90ba4%2FCedmxuW7inx%2FfH%2BJFI7VtXVdmms3PPRU3tm7KMVgxrlj0Vf7iS99u%2BhQ08eNVshWOQEDZkBobCqWtb29TCGW49emiyHUzoNc8unipt3lCeuR8q4anb2ymFNIukopNKH4gU%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20190118T155734Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIA3EQYLGB7UTRFGS4Z%2F20190118%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=aec5b103a5e6a0c9e3560f6fff9b2b43428043e71972eb4a2e9707c90f066f60",
          "ttsString": "eingegeben.",
          "uploadUri": "https://apps.mypurecloud.com/uploads/ivr?additionalInfo=eyJvcmdhbml6YXRpb25JZCI6Ijg0MzFkNzViLWU1N2QtNDQwNC1hZjg5LWNkOTAyOTkxYWFjNCIsInByb21wdElkIjoiX19jb2xsZWN0X2RpZ2l0c19wbGF5YmFja18yX18iLCJsYW5ndWFnZSI6ImRlLWRlIiwiY2F0ZWdvcnkiOiJzeXN0ZW0ifQ",
          "hasDefault": true,
          "languageDefault": true,
          "selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback_2__/resources/de-de"
        },
        {
          "id": "nl-nl",
          "name": "collect_digits_playback_2",
          "promptId": "__collect_digits_playback_2__",
          "language": "nl-nl",
          "durationSeconds": 1.079125,
          "mediaUri": "https://prod-generated-vxml.s3.amazonaws.com/system/nl-nl/collect_digits_playback_2_nl-nl.wav?X-Amz-Security-Token=FQoGZXIvYXdzEBAaDOyDAZ%2BAYjBZaQFg9SK3A84DPkJxelZ8YUGz54KHqZBgJwWjSN6uHXKoIZ7Ef9IIJpDwMnEyejaxFYt4ZXYTN7ERpU%2FoDEClTngS0GXXWtIbRHX8MCMDsTQQZOOm7UmecBXbPXiaXg4lqIf%2FuzhHoax%2Fyotx5OQ9RItiIn3Ul%2FZ%2BOg1zWca8tXWaeBIUi%2FUQm%2FKUd4VnIj9cH8iUXOfpD6LP%2BWykkrlWsTnupdKYYVGuM8rpwjKxye63Kw9KxYvO3U0clVyQiC4vJcXNFtr39RvjAutyd6%2B29cDtr4ffIxkvgBB6Y3ltgQIi5l3xyM7Of5ZucfSbIbW1Irv9tumqsVBX9qF%2BYZ%2BDLpURlPmJu4vgJnytFCpD4H9D6yykWQTgjkxLV1idx5jWOuOsgDDU9DGH2fax9SrWyhmS3uPNOioHLC1%2BZh6JJAcC%2FdPy7RKuBbWkTI9J7vO4Ikj6SCy%2FaTydCoSdJov90ba4%2FCedmxuW7inx%2FfH%2BJFI7VtXVdmms3PPRU3tm7KMVgxrlj0Vf7iS99u%2BhQ08eNVshWOQEDZkBobCqWtb29TCGW49emiyHUzoNc8unipt3lCeuR8q4anb2ymFNIukopNKH4gU%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20190118T155734Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIA3EQYLGB7UTRFGS4Z%2F20190118%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=235b560dca5faa8119a21dd72fbb2f5ec615db8176f4bd2d64d44cf27ef025d3",
          "ttsString": " ingetoetst",
          "uploadUri": "https://apps.mypurecloud.com/uploads/ivr?additionalInfo=eyJvcmdhbml6YXRpb25JZCI6Ijg0MzFkNzViLWU1N2QtNDQwNC1hZjg5LWNkOTAyOTkxYWFjNCIsInByb21wdElkIjoiX19jb2xsZWN0X2RpZ2l0c19wbGF5YmFja18yX18iLCJsYW5ndWFnZSI6Im5sLW5sIiwiY2F0ZWdvcnkiOiJzeXN0ZW0ifQ",
          "hasDefault": true,
          "languageDefault": true,
          "selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback_2__/resources/nl-nl"
        }
      ],
      "selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback_2__"
    },
    {
      "id": "__collect_digits_playback__",
      "name": "collect_digits_playback",
      "description": "System prompt used for the collect digits action.",
      "resources": [
        {
          "id": "da-dk",
          "name": "collect_digits_playback",
          "promptId": "__collect_digits_playback__",
          "language": "da-dk",
          "durationSeconds": 1.453125,
          "mediaUri": "https://prod-generated-vxml.s3.amazonaws.com/system/da-dk/collect_digits_playback_da-dk.wav?X-Amz-Security-Token=FQoGZXIvYXdzEBAaDOyDAZ%2BAYjBZaQFg9SK3A84DPkJxelZ8YUGz54KHqZBgJwWjSN6uHXKoIZ7Ef9IIJpDwMnEyejaxFYt4ZXYTN7ERpU%2FoDEClTngS0GXXWtIbRHX8MCMDsTQQZOOm7UmecBXbPXiaXg4lqIf%2FuzhHoax%2Fyotx5OQ9RItiIn3Ul%2FZ%2BOg1zWca8tXWaeBIUi%2FUQm%2FKUd4VnIj9cH8iUXOfpD6LP%2BWykkrlWsTnupdKYYVGuM8rpwjKxye63Kw9KxYvO3U0clVyQiC4vJcXNFtr39RvjAutyd6%2B29cDtr4ffIxkvgBB6Y3ltgQIi5l3xyM7Of5ZucfSbIbW1Irv9tumqsVBX9qF%2BYZ%2BDLpURlPmJu4vgJnytFCpD4H9D6yykWQTgjkxLV1idx5jWOuOsgDDU9DGH2fax9SrWyhmS3uPNOioHLC1%2BZh6JJAcC%2FdPy7RKuBbWkTI9J7vO4Ikj6SCy%2FaTydCoSdJov90ba4%2FCedmxuW7inx%2FfH%2BJFI7VtXVdmms3PPRU3tm7KMVgxrlj0Vf7iS99u%2BhQ08eNVshWOQEDZkBobCqWtb29TCGW49emiyHUzoNc8unipt3lCeuR8q4anb2ymFNIukopNKH4gU%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20190118T155734Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIA3EQYLGB7UTRFGS4Z%2F20190118%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=cadc6c0e3a052d6e62a35338e887d7903c427b51c416faa6dbf979a22c4d45b6",
          "ttsString": "Du indtastede nummer den",
          "uploadUri": "https://apps.mypurecloud.com/uploads/ivr?additionalInfo=eyJvcmdhbml6YXRpb25JZCI6Ijg0MzFkNzViLWU1N2QtNDQwNC1hZjg5LWNkOTAyOTkxYWFjNCIsInByb21wdElkIjoiX19jb2xsZWN0X2RpZ2l0c19wbGF5YmFja19fIiwibGFuZ3VhZ2UiOiJkYS1kayIsImNhdGVnb3J5Ijoic3lzdGVtIn0",
          "hasDefault": true,
          "languageDefault": true,
          "selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback__/resources/da-dk"
        },
        {
          "id": "de-de",
          "name": "collect_digits_playback",
          "promptId": "__collect_digits_playback__",
          "language": "de-de",
          "durationSeconds": 0.8,
          "mediaUri": "https://prod-generated-vxml.s3.amazonaws.com/system/de-de/collect_digits_playback_de-de.wav?X-Amz-Security-Token=FQoGZXIvYXdzEBAaDOyDAZ%2BAYjBZaQFg9SK3A84DPkJxelZ8YUGz54KHqZBgJwWjSN6uHXKoIZ7Ef9IIJpDwMnEyejaxFYt4ZXYTN7ERpU%2FoDEClTngS0GXXWtIbRHX8MCMDsTQQZOOm7UmecBXbPXiaXg4lqIf%2FuzhHoax%2Fyotx5OQ9RItiIn3Ul%2FZ%2BOg1zWca8tXWaeBIUi%2FUQm%2FKUd4VnIj9cH8iUXOfpD6LP%2BWykkrlWsTnupdKYYVGuM8rpwjKxye63Kw9KxYvO3U0clVyQiC4vJcXNFtr39RvjAutyd6%2B29cDtr4ffIxkvgBB6Y3ltgQIi5l3xyM7Of5ZucfSbIbW1Irv9tumqsVBX9qF%2BYZ%2BDLpURlPmJu4vgJnytFCpD4H9D6yykWQTgjkxLV1idx5jWOuOsgDDU9DGH2fax9SrWyhmS3uPNOioHLC1%2BZh6JJAcC%2FdPy7RKuBbWkTI9J7vO4Ikj6SCy%2FaTydCoSdJov90ba4%2FCedmxuW7inx%2FfH%2BJFI7VtXVdmms3PPRU3tm7KMVgxrlj0Vf7iS99u%2BhQ08eNVshWOQEDZkBobCqWtb29TCGW49emiyHUzoNc8unipt3lCeuR8q4anb2ymFNIukopNKH4gU%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20190118T155734Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIA3EQYLGB7UTRFGS4Z%2F20190118%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=2b9d193d4706a297bc06e75d41deff3cc4d1aa3e111f6cc821f2f5e92a9a3665",
          "ttsString": "Sie haben",
          "uploadUri": "https://apps.mypurecloud.com/uploads/ivr?additionalInfo=eyJvcmdhbml6YXRpb25JZCI6Ijg0MzFkNzViLWU1N2QtNDQwNC1hZjg5LWNkOTAyOTkxYWFjNCIsInByb21wdElkIjoiX19jb2xsZWN0X2RpZ2l0c19wbGF5YmFja19fIiwibGFuZ3VhZ2UiOiJkZS1kZSIsImNhdGVnb3J5Ijoic3lzdGVtIn0",
          "hasDefault": true,
          "languageDefault": true,
          "selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback__/resources/de-de"
        },
        {
          "id": "en-au",
          "name": "collect_digits_playback",
          "promptId": "__collect_digits_playback__",
          "language": "en-au",
          "durationSeconds": 0.791,
          "mediaUri": "https://prod-generated-vxml.s3.amazonaws.com/system/en-au/you_entered_en-au.wav?X-Amz-Security-Token=FQoGZXIvYXdzEBAaDOyDAZ%2BAYjBZaQFg9SK3A84DPkJxelZ8YUGz54KHqZBgJwWjSN6uHXKoIZ7Ef9IIJpDwMnEyejaxFYt4ZXYTN7ERpU%2FoDEClTngS0GXXWtIbRHX8MCMDsTQQZOOm7UmecBXbPXiaXg4lqIf%2FuzhHoax%2Fyotx5OQ9RItiIn3Ul%2FZ%2BOg1zWca8tXWaeBIUi%2FUQm%2FKUd4VnIj9cH8iUXOfpD6LP%2BWykkrlWsTnupdKYYVGuM8rpwjKxye63Kw9KxYvO3U0clVyQiC4vJcXNFtr39RvjAutyd6%2B29cDtr4ffIxkvgBB6Y3ltgQIi5l3xyM7Of5ZucfSbIbW1Irv9tumqsVBX9qF%2BYZ%2BDLpURlPmJu4vgJnytFCpD4H9D6yykWQTgjkxLV1idx5jWOuOsgDDU9DGH2fax9SrWyhmS3uPNOioHLC1%2BZh6JJAcC%2FdPy7RKuBbWkTI9J7vO4Ikj6SCy%2FaTydCoSdJov90ba4%2FCedmxuW7inx%2FfH%2BJFI7VtXVdmms3PPRU3tm7KMVgxrlj0Vf7iS99u%2BhQ08eNVshWOQEDZkBobCqWtb29TCGW49emiyHUzoNc8unipt3lCeuR8q4anb2ymFNIukopNKH4gU%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20190118T155734Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIA3EQYLGB7UTRFGS4Z%2F20190118%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=4eb9af66ba8960daa50a753faf7a1a9e55542b093db6f3ae716524673827406d",
          "ttsString": "You entered",
          "uploadUri": "https://apps.mypurecloud.com/uploads/ivr?additionalInfo=eyJvcmdhbml6YXRpb25JZCI6Ijg0MzFkNzViLWU1N2QtNDQwNC1hZjg5LWNkOTAyOTkxYWFjNCIsInByb21wdElkIjoiX19jb2xsZWN0X2RpZ2l0c19wbGF5YmFja19fIiwibGFuZ3VhZ2UiOiJlbi1hdSIsImNhdGVnb3J5Ijoic3lzdGVtIn0",
          "hasDefault": true,
          "languageDefault": true,
          "selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback__/resources/en-au"
        },​


    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: System Voice Prompts customization

    Posted 08-06-2020 16:38
    No replies, thread closed.
    Jumping onto this, one gap I'm finding is that while you can see the list of system prompts, it's not always clear when each would actually be used, especially when it comes to numbers.  Is there any new documentation out there since this post that improves on this?

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


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