There is no system documentation that fully lists all System Prompts with their associated languages and scripts.
If you use the Developer Tools on
https://developer.mypurecloud.com you can get all the info, but it would need to be parsed to get exactly what you want.
Sample:
{
"entities": [
{
"id": "__collect_digits_playback_2__",
"name": "collect_digits_playback_2",
"description": "System prompt used for the collect digits action.",
"resources": [
{
"id": "de-de",
"name": "collect_digits_playback_2",
"promptId": "__collect_digits_playback_2__",
"language": "de-de",
"durationSeconds": 0.87975,
"mediaUri": "https://prod-generated-vxml.s3.amazonaws.com/system/de-de/collect_digits_playback_2_de-de.wav?X-Amz-Security-Token=FQoGZXIvYXdzEBAaDOyDAZ%2BAYjBZaQFg9SK3A84DPkJxelZ8YUGz54KHqZBgJwWjSN6uHXKoIZ7Ef9IIJpDwMnEyejaxFYt4ZXYTN7ERpU%2FoDEClTngS0GXXWtIbRHX8MCMDsTQQZOOm7UmecBXbPXiaXg4lqIf%2FuzhHoax%2Fyotx5OQ9RItiIn3Ul%2FZ%2BOg1zWca8tXWaeBIUi%2FUQm%2FKUd4VnIj9cH8iUXOfpD6LP%2BWykkrlWsTnupdKYYVGuM8rpwjKxye63Kw9KxYvO3U0clVyQiC4vJcXNFtr39RvjAutyd6%2B29cDtr4ffIxkvgBB6Y3ltgQIi5l3xyM7Of5ZucfSbIbW1Irv9tumqsVBX9qF%2BYZ%2BDLpURlPmJu4vgJnytFCpD4H9D6yykWQTgjkxLV1idx5jWOuOsgDDU9DGH2fax9SrWyhmS3uPNOioHLC1%2BZh6JJAcC%2FdPy7RKuBbWkTI9J7vO4Ikj6SCy%2FaTydCoSdJov90ba4%2FCedmxuW7inx%2FfH%2BJFI7VtXVdmms3PPRU3tm7KMVgxrlj0Vf7iS99u%2BhQ08eNVshWOQEDZkBobCqWtb29TCGW49emiyHUzoNc8unipt3lCeuR8q4anb2ymFNIukopNKH4gU%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20190118T155734Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIA3EQYLGB7UTRFGS4Z%2F20190118%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=aec5b103a5e6a0c9e3560f6fff9b2b43428043e71972eb4a2e9707c90f066f60",
"ttsString": "eingegeben.",
"uploadUri": "https://apps.mypurecloud.com/uploads/ivr?additionalInfo=eyJvcmdhbml6YXRpb25JZCI6Ijg0MzFkNzViLWU1N2QtNDQwNC1hZjg5LWNkOTAyOTkxYWFjNCIsInByb21wdElkIjoiX19jb2xsZWN0X2RpZ2l0c19wbGF5YmFja18yX18iLCJsYW5ndWFnZSI6ImRlLWRlIiwiY2F0ZWdvcnkiOiJzeXN0ZW0ifQ",
"hasDefault": true,
"languageDefault": true,
"selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback_2__/resources/de-de"
},
{
"id": "nl-nl",
"name": "collect_digits_playback_2",
"promptId": "__collect_digits_playback_2__",
"language": "nl-nl",
"durationSeconds": 1.079125,
"mediaUri": "https://prod-generated-vxml.s3.amazonaws.com/system/nl-nl/collect_digits_playback_2_nl-nl.wav?X-Amz-Security-Token=FQoGZXIvYXdzEBAaDOyDAZ%2BAYjBZaQFg9SK3A84DPkJxelZ8YUGz54KHqZBgJwWjSN6uHXKoIZ7Ef9IIJpDwMnEyejaxFYt4ZXYTN7ERpU%2FoDEClTngS0GXXWtIbRHX8MCMDsTQQZOOm7UmecBXbPXiaXg4lqIf%2FuzhHoax%2Fyotx5OQ9RItiIn3Ul%2FZ%2BOg1zWca8tXWaeBIUi%2FUQm%2FKUd4VnIj9cH8iUXOfpD6LP%2BWykkrlWsTnupdKYYVGuM8rpwjKxye63Kw9KxYvO3U0clVyQiC4vJcXNFtr39RvjAutyd6%2B29cDtr4ffIxkvgBB6Y3ltgQIi5l3xyM7Of5ZucfSbIbW1Irv9tumqsVBX9qF%2BYZ%2BDLpURlPmJu4vgJnytFCpD4H9D6yykWQTgjkxLV1idx5jWOuOsgDDU9DGH2fax9SrWyhmS3uPNOioHLC1%2BZh6JJAcC%2FdPy7RKuBbWkTI9J7vO4Ikj6SCy%2FaTydCoSdJov90ba4%2FCedmxuW7inx%2FfH%2BJFI7VtXVdmms3PPRU3tm7KMVgxrlj0Vf7iS99u%2BhQ08eNVshWOQEDZkBobCqWtb29TCGW49emiyHUzoNc8unipt3lCeuR8q4anb2ymFNIukopNKH4gU%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20190118T155734Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIA3EQYLGB7UTRFGS4Z%2F20190118%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=235b560dca5faa8119a21dd72fbb2f5ec615db8176f4bd2d64d44cf27ef025d3",
"ttsString": " ingetoetst",
"uploadUri": "https://apps.mypurecloud.com/uploads/ivr?additionalInfo=eyJvcmdhbml6YXRpb25JZCI6Ijg0MzFkNzViLWU1N2QtNDQwNC1hZjg5LWNkOTAyOTkxYWFjNCIsInByb21wdElkIjoiX19jb2xsZWN0X2RpZ2l0c19wbGF5YmFja18yX18iLCJsYW5ndWFnZSI6Im5sLW5sIiwiY2F0ZWdvcnkiOiJzeXN0ZW0ifQ",
"hasDefault": true,
"languageDefault": true,
"selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback_2__/resources/nl-nl"
}
],
"selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback_2__"
},
{
"id": "__collect_digits_playback__",
"name": "collect_digits_playback",
"description": "System prompt used for the collect digits action.",
"resources": [
{
"id": "da-dk",
"name": "collect_digits_playback",
"promptId": "__collect_digits_playback__",
"language": "da-dk",
"durationSeconds": 1.453125,
"mediaUri": "https://prod-generated-vxml.s3.amazonaws.com/system/da-dk/collect_digits_playback_da-dk.wav?X-Amz-Security-Token=FQoGZXIvYXdzEBAaDOyDAZ%2BAYjBZaQFg9SK3A84DPkJxelZ8YUGz54KHqZBgJwWjSN6uHXKoIZ7Ef9IIJpDwMnEyejaxFYt4ZXYTN7ERpU%2FoDEClTngS0GXXWtIbRHX8MCMDsTQQZOOm7UmecBXbPXiaXg4lqIf%2FuzhHoax%2Fyotx5OQ9RItiIn3Ul%2FZ%2BOg1zWca8tXWaeBIUi%2FUQm%2FKUd4VnIj9cH8iUXOfpD6LP%2BWykkrlWsTnupdKYYVGuM8rpwjKxye63Kw9KxYvO3U0clVyQiC4vJcXNFtr39RvjAutyd6%2B29cDtr4ffIxkvgBB6Y3ltgQIi5l3xyM7Of5ZucfSbIbW1Irv9tumqsVBX9qF%2BYZ%2BDLpURlPmJu4vgJnytFCpD4H9D6yykWQTgjkxLV1idx5jWOuOsgDDU9DGH2fax9SrWyhmS3uPNOioHLC1%2BZh6JJAcC%2FdPy7RKuBbWkTI9J7vO4Ikj6SCy%2FaTydCoSdJov90ba4%2FCedmxuW7inx%2FfH%2BJFI7VtXVdmms3PPRU3tm7KMVgxrlj0Vf7iS99u%2BhQ08eNVshWOQEDZkBobCqWtb29TCGW49emiyHUzoNc8unipt3lCeuR8q4anb2ymFNIukopNKH4gU%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20190118T155734Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIA3EQYLGB7UTRFGS4Z%2F20190118%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=cadc6c0e3a052d6e62a35338e887d7903c427b51c416faa6dbf979a22c4d45b6",
"ttsString": "Du indtastede nummer den",
"uploadUri": "https://apps.mypurecloud.com/uploads/ivr?additionalInfo=eyJvcmdhbml6YXRpb25JZCI6Ijg0MzFkNzViLWU1N2QtNDQwNC1hZjg5LWNkOTAyOTkxYWFjNCIsInByb21wdElkIjoiX19jb2xsZWN0X2RpZ2l0c19wbGF5YmFja19fIiwibGFuZ3VhZ2UiOiJkYS1kayIsImNhdGVnb3J5Ijoic3lzdGVtIn0",
"hasDefault": true,
"languageDefault": true,
"selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback__/resources/da-dk"
},
{
"id": "de-de",
"name": "collect_digits_playback",
"promptId": "__collect_digits_playback__",
"language": "de-de",
"durationSeconds": 0.8,
"mediaUri": "https://prod-generated-vxml.s3.amazonaws.com/system/de-de/collect_digits_playback_de-de.wav?X-Amz-Security-Token=FQoGZXIvYXdzEBAaDOyDAZ%2BAYjBZaQFg9SK3A84DPkJxelZ8YUGz54KHqZBgJwWjSN6uHXKoIZ7Ef9IIJpDwMnEyejaxFYt4ZXYTN7ERpU%2FoDEClTngS0GXXWtIbRHX8MCMDsTQQZOOm7UmecBXbPXiaXg4lqIf%2FuzhHoax%2Fyotx5OQ9RItiIn3Ul%2FZ%2BOg1zWca8tXWaeBIUi%2FUQm%2FKUd4VnIj9cH8iUXOfpD6LP%2BWykkrlWsTnupdKYYVGuM8rpwjKxye63Kw9KxYvO3U0clVyQiC4vJcXNFtr39RvjAutyd6%2B29cDtr4ffIxkvgBB6Y3ltgQIi5l3xyM7Of5ZucfSbIbW1Irv9tumqsVBX9qF%2BYZ%2BDLpURlPmJu4vgJnytFCpD4H9D6yykWQTgjkxLV1idx5jWOuOsgDDU9DGH2fax9SrWyhmS3uPNOioHLC1%2BZh6JJAcC%2FdPy7RKuBbWkTI9J7vO4Ikj6SCy%2FaTydCoSdJov90ba4%2FCedmxuW7inx%2FfH%2BJFI7VtXVdmms3PPRU3tm7KMVgxrlj0Vf7iS99u%2BhQ08eNVshWOQEDZkBobCqWtb29TCGW49emiyHUzoNc8unipt3lCeuR8q4anb2ymFNIukopNKH4gU%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20190118T155734Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIA3EQYLGB7UTRFGS4Z%2F20190118%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=2b9d193d4706a297bc06e75d41deff3cc4d1aa3e111f6cc821f2f5e92a9a3665",
"ttsString": "Sie haben",
"uploadUri": "https://apps.mypurecloud.com/uploads/ivr?additionalInfo=eyJvcmdhbml6YXRpb25JZCI6Ijg0MzFkNzViLWU1N2QtNDQwNC1hZjg5LWNkOTAyOTkxYWFjNCIsInByb21wdElkIjoiX19jb2xsZWN0X2RpZ2l0c19wbGF5YmFja19fIiwibGFuZ3VhZ2UiOiJkZS1kZSIsImNhdGVnb3J5Ijoic3lzdGVtIn0",
"hasDefault": true,
"languageDefault": true,
"selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback__/resources/de-de"
},
{
"id": "en-au",
"name": "collect_digits_playback",
"promptId": "__collect_digits_playback__",
"language": "en-au",
"durationSeconds": 0.791,
"mediaUri": "https://prod-generated-vxml.s3.amazonaws.com/system/en-au/you_entered_en-au.wav?X-Amz-Security-Token=FQoGZXIvYXdzEBAaDOyDAZ%2BAYjBZaQFg9SK3A84DPkJxelZ8YUGz54KHqZBgJwWjSN6uHXKoIZ7Ef9IIJpDwMnEyejaxFYt4ZXYTN7ERpU%2FoDEClTngS0GXXWtIbRHX8MCMDsTQQZOOm7UmecBXbPXiaXg4lqIf%2FuzhHoax%2Fyotx5OQ9RItiIn3Ul%2FZ%2BOg1zWca8tXWaeBIUi%2FUQm%2FKUd4VnIj9cH8iUXOfpD6LP%2BWykkrlWsTnupdKYYVGuM8rpwjKxye63Kw9KxYvO3U0clVyQiC4vJcXNFtr39RvjAutyd6%2B29cDtr4ffIxkvgBB6Y3ltgQIi5l3xyM7Of5ZucfSbIbW1Irv9tumqsVBX9qF%2BYZ%2BDLpURlPmJu4vgJnytFCpD4H9D6yykWQTgjkxLV1idx5jWOuOsgDDU9DGH2fax9SrWyhmS3uPNOioHLC1%2BZh6JJAcC%2FdPy7RKuBbWkTI9J7vO4Ikj6SCy%2FaTydCoSdJov90ba4%2FCedmxuW7inx%2FfH%2BJFI7VtXVdmms3PPRU3tm7KMVgxrlj0Vf7iS99u%2BhQ08eNVshWOQEDZkBobCqWtb29TCGW49emiyHUzoNc8unipt3lCeuR8q4anb2ymFNIukopNKH4gU%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20190118T155734Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIA3EQYLGB7UTRFGS4Z%2F20190118%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=4eb9af66ba8960daa50a753faf7a1a9e55542b093db6f3ae716524673827406d",
"ttsString": "You entered",
"uploadUri": "https://apps.mypurecloud.com/uploads/ivr?additionalInfo=eyJvcmdhbml6YXRpb25JZCI6Ijg0MzFkNzViLWU1N2QtNDQwNC1hZjg5LWNkOTAyOTkxYWFjNCIsInByb21wdElkIjoiX19jb2xsZWN0X2RpZ2l0c19wbGF5YmFja19fIiwibGFuZ3VhZ2UiOiJlbi1hdSIsImNhdGVnb3J5Ijoic3lzdGVtIn0",
"hasDefault": true,
"languageDefault": true,
"selfUri": "/api/v2/architect/systemprompts/__collect_digits_playback__/resources/en-au"
},------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
------------------------------
Original Message:
Sent: 01-18-2019 10:04
From: Jorge Negri
Subject: System Voice Prompts customization
Thanks for your suggestion. But this is just a request for a list of system voice prompts with the corresponding text (in english and spanish language) and I think it is not necessary to build an application to have this information available.
This is a just a system documentation ...
------------------------------
Jorge Negri
Original Message:
Sent: 01-18-2019 09:08
From: Zach Hinkle
Subject: System Voice Prompts customization
+ @Rebecca Owens
Jorge - Have you explored our API documentation on Architect?
------------------------------
Zach Hinkle
Genesys - Employees
Original Message:
Sent: 01-17-2019 09:27
From: Jorge Negri
Subject: System Voice Prompts customization
Customers are asking to have the System Voice Prompts and the User Voice Prompts (used in Architect to build IVR applications), customizad with the company validated "corporate voice".
Unfortunately the System Voice prompts list cannot be generated and exported from Architect.
It is also not available in the Technical Documentation.
Need to have an excel file with all the System Prompts, listed with all the texts (both in english and spanish language) included, in order to have this customer and may be others in the near future able to provide this file to the vocal specialist recruted by the customers to have all their prompts (system and user) customized providing a unique experience while navigating inside the IVR.
There are more than 1400 system prompts while consulting them in the management tool through Architect.
Been told to ask it through a Product Enhacement Request (New feature request), which seems to be quite strange as the request is to have only a documentation (list of the system voice prompts with the corresponding text in english and spanish language).
Anyone can help?
Thanks
#Unsure/Other
------------------------------
Jorge Negri
------------------------------