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  • 1.  Tab Permissions error with Wallboard account

    Posted 09-08-2025 15:57
    No replies, thread closed.

    Is there a way to remove notifications for this error when using Wallboard accounts:

    You are missing tab permission. Your tabs, filters, and other settings will not be saved between sessions until you have all Analytics Tab Configurations permissions granted. 

    We're not experiencing any issues with wallboard functionality, but since the permission is not listed (and not required) for wallboard use-- why are we seeing it? 

    Is there a way for us to turn off these notifications? 


    #Reporting/Analytics

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    Michael Perkins
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  • 2.  RE: Tab Permissions error with Wallboard account
    Best Answer

    Posted 09-09-2025 15:09
    No replies, thread closed.

    Hello Michael,

    Just to check, make sure that the Wallboard role has these permissions:

        • Analytics > Conversation Aggregate > View
        • Analytics > Conversation Detail > View
        • Analytics > Dashboard Configurations > Edit
        • Analytics > Dashboard Configurations > View
        • Analytics > Flow Aggregate > View
        • Analytics > Flow Observation > View
        • Analytics > Queue Observation > View
        • Analytics > User Aggregate > View
        • Architect > Flow Milestone > View
        • Architect > Flow Outcome > View
        • Architect > Flow > View
        • Directory > User > View
        • Routing > Queue > View
        • Routing > Wrap-up Code > View
        • Workforce Management > Real-Time adherence > View

    I was checking internally to see if anyone else had encountered this issue and from what I gathered it was due to a user switching tabs. If you have verified that the Wallboard account only has the permissions above and you are still encountering this issue, you will need to open a case with our Product Support for further investigation. If you do open a case, please share the case number so that I can monitor the case internally.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Tab Permissions error with Wallboard account

    Posted 09-17-2025 13:05
    No replies, thread closed.

    Hello, 

    I think we identified part of the issue. Turns out that they added a couple of additional permissions to the account, which explains the permissions error notification. Now that they've removed those permissions, they are still seeing the error. I suspect there's something that needs to be done to 'revert' the role back to its initial setting outside of updating the permissions? 



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    Michael Perkins
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    Original Message


  • 4.  RE: Tab Permissions error with Wallboard account

    Posted 09-17-2025 14:05
    No replies, thread closed.

    Hey Michael,

    I would recommend triple checking that the permissions match with the ones that I posted above. After that, you will to have the Wallboard Monitor account log out, and then back in. This will help to ensure all new permissions are properly applied to their session. While some changes may take effect immediately, logging out and back in ensures that all permission changes are fully implemented and the account has access to all their newly assigned capabilities.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: Tab Permissions error with Wallboard account

    Posted 09-23-2025 14:37
    No replies, thread closed.

    We're engaging with Genesys Care Support on this. Despite us ending the session and rejoining, we're still seeing the error. 

    Thank you for your help!



    ------------------------------
    Michael Perkins
    ------------------------------

    Original Message


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