Stijn_Brebels | 2018-05-09 10:58:08 UTC | #1
In PureEngage, the 'open media' media allows you route quite any type of interaction (for example, tasks can be routed as 'work items').
Is anything similar available in PureCloud API? (Idea would be to route a task/generic interaction to the agent)
tim.smith | 2018-05-09 17:33:12 UTC | #2
PureCloud has 3rd party email and chat support: https://developer.mypurecloud.com/api/rest/v2/conversations/third-party-object-routing.html
system | 2018-06-09 17:33:17 UTC | #3
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