Workforce Engagement Management

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Thanks Paul.

Can you confirm on feature-drop (day 1), will this permission be automatically added to any existing default/base role for agent or require admin to toggle this? 

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Hi Darshan

These permissions will not be automatically added.

You will need to add the permissions to the roles that you'd like to have access to this feature

Thanks

Thanks Paul.

Can you confirm on feature-drop (day 1), will this permission be automatically added to any existing default/base role for agent or require admin to toggle this? 

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Hi Brittany,

In this release, users will be able to view the Activity Category but not the Activity Code. 

For example, I'll be able to see that my colleague is off work due to "Time Off" but won't be able to see if that is Vacation, Sickness, Parental leave, etc...

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-07-2025 12:04
From: Brittany Fitzmaurice
Subject: Team schedule view for agents

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Hi everyone

Quick update, this feature is now live!

Thanks

Hi Brittany,

In this release, users will be able to view the Activity Category but not the Activity Code. 

For example, I'll be able to see that my colleague is off work due to "Time Off" but won't be able to see if that is Vacation, Sickness, Parental leave, etc...

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-07-2025 12:04
From: Brittany Fitzmaurice
Subject: Team schedule view for agents

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Apologies saw this thread as well, I have logged on and I do not believe our permissions were updated but I can see the feature on the system already. It appears to have been released as active and normally we have to add these permissions in? Can you confirm @Andy Boland or @Paul Wood

Hi everyone

Quick update, this feature is now live!

Thanks

Hi Brittany,

In this release, users will be able to view the Activity Category but not the Activity Code. 

For example, I'll be able to see that my colleague is off work due to "Time Off" but won't be able to see if that is Vacation, Sickness, Parental leave, etc...

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-07-2025 12:04
From: Brittany Fitzmaurice
Subject: Team schedule view for agents

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Hi everyone

Quick update, this feature is now live!

Thanks

Hi Brittany,

In this release, users will be able to view the Activity Category but not the Activity Code. 

For example, I'll be able to see that my colleague is off work due to "Time Off" but won't be able to see if that is Vacation, Sickness, Parental leave, etc...

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-07-2025 12:04
From: Brittany Fitzmaurice
Subject: Team schedule view for agents

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

I still do not see the feature yet. And we do have the role and permission assigned Workforce Management > Agent Schedule > View

Hi everyone

Quick update, this feature is now live!

Thanks

Hi Brittany,

In this release, users will be able to view the Activity Category but not the Activity Code. 

For example, I'll be able to see that my colleague is off work due to "Time Off" but won't be able to see if that is Vacation, Sickness, Parental leave, etc...

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-07-2025 12:04
From: Brittany Fitzmaurice
Subject: Team schedule view for agents

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Full details on the permissions required can be found in the Resource Centre article:

team schedule view

You may need to assign more than 1 permission to enable the full feature.
Paul
 

I still do not see the feature yet. And we do have the role and permission assigned Workforce Management > Agent Schedule > View

Hi everyone

Quick update, this feature is now live!

Thanks

Hi Brittany,

In this release, users will be able to view the Activity Category but not the Activity Code. 

For example, I'll be able to see that my colleague is off work due to "Time Off" but won't be able to see if that is Vacation, Sickness, Parental leave, etc...

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-07-2025 12:04
From: Brittany Fitzmaurice
Subject: Team schedule view for agents

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

I don't see anywhere in the article where the permission is mentioned. Can you let me know what the permission is?  

Full details on the permissions required can be found in the Resource Centre article:

team schedule view

You may need to assign more than 1 permission to enable the full feature.
Paul
 

I still do not see the feature yet. And we do have the role and permission assigned Workforce Management > Agent Schedule > View

Hi everyone

Quick update, this feature is now live!

Thanks

Hi Brittany,

In this release, users will be able to view the Activity Category but not the Activity Code. 

For example, I'll be able to see that my colleague is off work due to "Time Off" but won't be able to see if that is Vacation, Sickness, Parental leave, etc...

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-07-2025 12:04
From: Brittany Fitzmaurice
Subject: Team schedule view for agents

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

My apologize, it is right there at the top I see, both are enabled. I have refreshed and still do not see the feature

I don't see anywhere in the article where the permission is mentioned. Can you let me know what the permission is?  

Full details on the permissions required can be found in the Resource Centre article:

team schedule view

You may need to assign more than 1 permission to enable the full feature.
Paul
 

I still do not see the feature yet. And we do have the role and permission assigned Workforce Management > Agent Schedule > View

Hi everyone

Quick update, this feature is now live!

Thanks

Hi Brittany,

In this release, users will be able to view the Activity Category but not the Activity Code. 

For example, I'll be able to see that my colleague is off work due to "Time Off" but won't be able to see if that is Vacation, Sickness, Parental leave, etc...

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-07-2025 12:04
From: Brittany Fitzmaurice
Subject: Team schedule view for agents

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

I don't see anywhere in the article where the permission is mentioned. Can you let me know what the permission is?  

------------------------------
Al Maatouk
na

Original Message:
Sent: 10-10-2025 09:42
From: Paul Wood
Subject: Team schedule view for agents

Full details on the permissions required can be found in the Resource Centre article:

team schedule view

You may need to assign more than 1 permission to enable the full feature.
Paul
 

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-10-2025 09:34
From: Al Maatouk
Subject: Team schedule view for agents

I still do not see the feature yet. And we do have the role and permission assigned Workforce Management > Agent Schedule > View

------------------------------
Al Maatouk
na

Original Message:
Sent: 10-09-2025 08:56
From: Andy Boland
Subject: Team schedule view for agents

Hi everyone

Quick update, this feature is now live!

Thanks

------------------------------
Andy Boland
Product Manager

Original Message:
Sent: 10-07-2025 14:07
From: Paul Wood
Subject: Team schedule view for agents

Hi Brittany,

In this release, users will be able to view the Activity Category but not the Activity Code. 

For example, I'll be able to see that my colleague is off work due to "Time Off" but won't be able to see if that is Vacation, Sickness, Parental leave, etc...

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-07-2025 12:04
From: Brittany Fitzmaurice
Subject: Team schedule view for agents

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Usually, the permission change reflects on log out and back in in my experience.

------------------------------
Darshan

Original Message:
Sent: 10-10-2025 09:47
From: Al Maatouk
Subject: Team schedule view for agents

I don't see anywhere in the article where the permission is mentioned. Can you let me know what the permission is?  

------------------------------
Al Maatouk
na

Original Message:
Sent: 10-10-2025 09:42
From: Paul Wood
Subject: Team schedule view for agents

Full details on the permissions required can be found in the Resource Centre article:

team schedule view

You may need to assign more than 1 permission to enable the full feature.
Paul
 

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-10-2025 09:34
From: Al Maatouk
Subject: Team schedule view for agents

I still do not see the feature yet. And we do have the role and permission assigned Workforce Management > Agent Schedule > View

------------------------------
Al Maatouk
na

Original Message:
Sent: 10-09-2025 08:56
From: Andy Boland
Subject: Team schedule view for agents

Hi everyone

Quick update, this feature is now live!

Thanks

------------------------------
Andy Boland
Product Manager

Original Message:
Sent: 10-07-2025 14:07
From: Paul Wood
Subject: Team schedule view for agents

Hi Brittany,

In this release, users will be able to view the Activity Category but not the Activity Code. 

For example, I'll be able to see that my colleague is off work due to "Time Off" but won't be able to see if that is Vacation, Sickness, Parental leave, etc...

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-07-2025 12:04
From: Brittany Fitzmaurice
Subject: Team schedule view for agents

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------

Hello

Just following up on this, has it now been resolved?

Thanks

Usually, the permission change reflects on log out and back in in my experience.

------------------------------
Darshan

Original Message:
Sent: 10-10-2025 09:47
From: Al Maatouk
Subject: Team schedule view for agents

I don't see anywhere in the article where the permission is mentioned. Can you let me know what the permission is?  

------------------------------
Al Maatouk
na

Original Message:
Sent: 10-10-2025 09:42
From: Paul Wood
Subject: Team schedule view for agents

Full details on the permissions required can be found in the Resource Centre article:

team schedule view

You may need to assign more than 1 permission to enable the full feature.
Paul
 

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-10-2025 09:34
From: Al Maatouk
Subject: Team schedule view for agents

I still do not see the feature yet. And we do have the role and permission assigned Workforce Management > Agent Schedule > View

------------------------------
Al Maatouk
na

Original Message:
Sent: 10-09-2025 08:56
From: Andy Boland
Subject: Team schedule view for agents

Hi everyone

Quick update, this feature is now live!

Thanks

------------------------------
Andy Boland
Product Manager

Original Message:
Sent: 10-07-2025 14:07
From: Paul Wood
Subject: Team schedule view for agents

Hi Brittany,

In this release, users will be able to view the Activity Category but not the Activity Code. 

For example, I'll be able to see that my colleague is off work due to "Time Off" but won't be able to see if that is Vacation, Sickness, Parental leave, etc...

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-07-2025 12:04
From: Brittany Fitzmaurice
Subject: Team schedule view for agents

Hello! I was hoping to know if there are any features to hide certain activity codes for personnel privacy? Ex. FMLA?

Update: i was able to find the answer to my question!

------------------------------
Brittany Fitzmaurice
Contact Center Manager

Original Message:
Sent: 10-06-2025 06:23
From: Paul Wood
Subject: Team schedule view for agents

Hi Darshan,

This new view will be available to anyone with the permission:

Agent Schedule > View permission 

The week View will look like:

with the drilled-in day view looking like:

Please note that I have taken example screenshots from the project design documentation; there may be slight differences in the released version that you see deployed this week.

More details will be posted in this week's release notes, which can be found at:
release notes home 

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 10-03-2025 16:13
From: Darshan Dave
Subject: Team schedule view for agents

Hello 

There is new feature releasing next week , which will allow agents to view other team members' schedule with "read-only" capability. Is it possible if someone from product team can share screenshot on how it will look like as well as permissions to toggle this capability for different user groups?

Thanks in advance. 

Idea - https://genesyscloud.ideas.aha.io/ideas/WEM-I-36

Announcement - https://help.mypurecloud.com/announcements/agents-can-view-published-schedules-of-their-management-unit/

#ScheduleManagement
#GeneralQuestion

------------------------------
Darshan
------------------------------