Good day!

When I call customers via purecloud, as soon as I pick up the customer I have on the line via TeamViewer, the sound suddenly drops and I can't hear the call. 
This happens both in the desktop application and in the browser for purecloud.
Has anyone encountered this before? And how was it resolved?

Thanks for your response.

Regardes,

Hi,

I have also experienced this , when i have someone via purecloud the moment i connect via teamviewer the volume level drops and i hear them very very low and until teamviewer is closed you cant do nothing about it.

Regards

Hernani

Good day!

When I call customers via purecloud, as soon as I pick up the customer I have on the line via TeamViewer, the sound suddenly drops and I can't hear the call. 
This happens both in the desktop application and in the browser for purecloud.
Has anyone encountered this before? And how was it resolved?

Thanks for your response.

Regardes,

Perhaps Windows identifies Teamviewer as a communications application and automatically lowers other app volumes like it does for Teams calls?

An example on how to modify this Windows behavior is explained here: How to Stop Windows 10 From Lowering Audio Volume on a Call (howtogeek.com)

Please check if you disable this Windows feature you are still getting the issue.

Hi,

I have also experienced this , when i have someone via purecloud the moment i connect via teamviewer the volume level drops and i hear them very very low and until teamviewer is closed you cant do nothing about it.

Regards

Hernani

Good day!

When I call customers via purecloud, as soon as I pick up the customer I have on the line via TeamViewer, the sound suddenly drops and I can't hear the call. 
This happens both in the desktop application and in the browser for purecloud.
Has anyone encountered this before? And how was it resolved?

Thanks for your response.

Regardes,