Genesys Cloud - Main

Hello,

Two questions :

1- How to declare my mobile phone as a station for making outgoing calls?

2 - How to create a station to use the integrated phone in Genesys or a softphone (MicroSIP for example) ?

Thank you

#Outbound

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Ragheb Gmira

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There is a lot of information in the Resource Center.

Start here:
https://help.mypurecloud.com/articles/phone-configuration-overview/

Here for a generic softphone:
https://help.mypurecloud.com/articles/about-unmanaged-phone-configuration/

Here for the web-based phone (I presume that's what you mean by integrated phone):
\https://help.mypurecloud.com/articles/configure-the-purecloud-webrtc-phone/

For your mobile phone see Remote Phone setup here:
https://help.mypurecloud.com/articles/about-managed-phone-configuration/

Make sure you have also set up or activated the needed Phone Trunks:
https://help.mypurecloud.com/articles/about-trunks/

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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
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