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  • 1.  Telephony Option not available

    Posted 04-30-2019 08:20
    No replies, thread closed.
    Dear Community,

    This is the first time I am in this community,

    I am an admin of my client Purecloud account, I can login to account and can access admin panel but in the admin panel i cannot see the option Telephony. would anyone have nay idea about it and how can i get it activated.
    #PlatformAdministration
    #Telephony

    ------------------------------
    Mohammad Khaleel
    Al Arabiya Systems Engineering (ASE)
    ------------------------------


  • 2.  RE: Telephony Option not available

    Posted 04-30-2019 08:42
    No replies, thread closed.
    The admin role does not let you see all configuration settings. There are other roles for the different featurs.

    In this case, you need to assign yourself the Telephony Admin role as well.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Telephony Option not available

    Posted 04-30-2019 08:51
    No replies, thread closed.
    That's a great Answer George,

    Would you please assist me how can add that role by myself? I have tried to add but I couldn't.

    ------------------------------
    Mohammad Khaleel
    Al Arabiya Systems Engineering (ASE)
    ------------------------------

    Original Message


  • 4.  RE: Telephony Option not available

    Posted 04-30-2019 08:56
      |   view attached
    No replies, thread closed.
    Sorry forgot to inform that I cannot see Telephony Admin Role under Roles tab. kindly please check the attached screenshot.
    Only a few roles to I have access as shown in screenshot other than that I cannot any Roles.

    ------------------------------
    Mohammad Khaleel
    Al Arabiya Systems Engineering (ASE)
    ------------------------------

    Original Message


  • 5.  RE: Telephony Option not available

    Posted 04-30-2019 09:08
    No replies, thread closed.
    What you show is typical of an organization that is only enabled for Collaborate.

    What does it say on the Admin > Account Settings > Subscription page regarding the feature level you have subscribed to?

    If you subscribed and purchased Communicate and licensing for Communicate or above, and it does not show up there, then you will need to contact CloudSales@genesys.com.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 6.  RE: Telephony Option not available

    Posted 04-30-2019 10:17
      |   view attached
    No replies, thread closed.
    Thanks a lot for your quick reply George,

    as instructed I was trying to access Subscriptions page but I don't see anything there. please find attached screenshot.

    It seems that the account is not authorised or doesn't have access to this.

    ------------------------------
    Mohammad Khaleel
    Al Arabiya Systems Engineering (ASE)
    ------------------------------

    Original Message


  • 7.  RE: Telephony Option not available

    Posted 04-30-2019 10:43
    No replies, thread closed.
    I don't know how you originally created the organization--free trial?

    Your screenshot indicates that you have not subscribed to PureCloud, so you should contact your partner channel rep, or email CloudSales@genesys.com to get started with a subscription.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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