Hi!

I recognised that at Admin -> Telephony -> Topology all of our trunks are listed at "Sites with unused trunks".
The exclamation mark states that we don't have any in-service edge and so the trunks are not usable.

BUT THAT'S NOT TRUE!

All trunks are currently used and have a lot of calls each day :-D

We only use Genesys Cloud Media Edges managed by Genesys (grouped at "Genesys Cloud Hybrid Media Group").

I suggest that I get the yellow exclamation mark because I don't have access to the edges.
I don't like error warnings if they are not real.

Is there any thing that someone can do to get a green "OK" ???

THANKS!!!

BR, Robert 

#ExternalTrunk #PureCloudEdge #TelephonyNetworkTopologyMap #unused #in-service

Hey Robert,

I just tried to replicate this on my end and I am seeing the following. Is this what you are seeing on your end?

Hi!

I recognised that at Admin -> Telephony -> Topology all of our trunks are listed at "Sites with unused trunks".
The exclamation mark states that we don't have any in-service edge and so the trunks are not usable.

BUT THAT'S NOT TRUE!

All trunks are currently used and have a lot of calls each day :-D

We only use Genesys Cloud Media Edges managed by Genesys (grouped at "Genesys Cloud Hybrid Media Group").

I suggest that I get the yellow exclamation mark because I don't have access to the edges.
I don't like error warnings if they are not real.

Is there any thing that someone can do to get a green "OK" ???

THANKS!!!

BR, Robert 

#ExternalTrunk #PureCloudEdge #TelephonyNetworkTopologyMap #unused #in-service

Hi Jason,

yes nearly the same. I just have a lot more Sites.

BR, Robert

Hey Robert,

I just tried to replicate this on my end and I am seeing the following. Is this what you are seeing on your end?

Hi!

I recognised that at Admin -> Telephony -> Topology all of our trunks are listed at "Sites with unused trunks".
The exclamation mark states that we don't have any in-service edge and so the trunks are not usable.

BUT THAT'S NOT TRUE!

All trunks are currently used and have a lot of calls each day :-D

We only use Genesys Cloud Media Edges managed by Genesys (grouped at "Genesys Cloud Hybrid Media Group").

I suggest that I get the yellow exclamation mark because I don't have access to the edges.
I don't like error warnings if they are not real.

Is there any thing that someone can do to get a green "OK" ???

THANKS!!!

BR, Robert 

#ExternalTrunk #PureCloudEdge #TelephonyNetworkTopologyMap #unused #in-service

Hey Robert,

You might need to open a case with Customer Care so that they can have our Dev team look into this. There may be an issue where the UI is not reporting properly. Please let me know what they say!

Hi Jason,

yes nearly the same. I just have a lot more Sites.

BR, Robert

Hey Robert,

I just tried to replicate this on my end and I am seeing the following. Is this what you are seeing on your end?

Hi!

I recognised that at Admin -> Telephony -> Topology all of our trunks are listed at "Sites with unused trunks".
The exclamation mark states that we don't have any in-service edge and so the trunks are not usable.

BUT THAT'S NOT TRUE!

All trunks are currently used and have a lot of calls each day :-D

We only use Genesys Cloud Media Edges managed by Genesys (grouped at "Genesys Cloud Hybrid Media Group").

I suggest that I get the yellow exclamation mark because I don't have access to the edges.
I don't like error warnings if they are not real.

Is there any thing that someone can do to get a green "OK" ???

THANKS!!!

BR, Robert 

#ExternalTrunk #PureCloudEdge #TelephonyNetworkTopologyMap #unused #in-service

Hi Jason,

"Sites needing Trunk setup" has been solved by adding a phone number to the sites -> Outbound Calling -> Caller Address.

"Sites with unused trunks" is still not solved.

BR, Robert

Hey Robert,

You might need to open a case with Customer Care so that they can have our Dev team look into this. There may be an issue where the UI is not reporting properly. Please let me know what they say!

Hi Jason,

yes nearly the same. I just have a lot more Sites.

BR, Robert

Hey Robert,

I just tried to replicate this on my end and I am seeing the following. Is this what you are seeing on your end?

Hi!

I recognised that at Admin -> Telephony -> Topology all of our trunks are listed at "Sites with unused trunks".
The exclamation mark states that we don't have any in-service edge and so the trunks are not usable.

BUT THAT'S NOT TRUE!

All trunks are currently used and have a lot of calls each day :-D

We only use Genesys Cloud Media Edges managed by Genesys (grouped at "Genesys Cloud Hybrid Media Group").

I suggest that I get the yellow exclamation mark because I don't have access to the edges.
I don't like error warnings if they are not real.

Is there any thing that someone can do to get a green "OK" ???

THANKS!!!

BR, Robert 

#ExternalTrunk #PureCloudEdge #TelephonyNetworkTopologyMap #unused #in-service

Hey Robert,

Thank you for that info. Were you able to get in touch with Customer Care? If so, could you let me know what the case number is?

Hi Jason,

"Sites needing Trunk setup" has been solved by adding a phone number to the sites -> Outbound Calling -> Caller Address.

"Sites with unused trunks" is still not solved.

BR, Robert

Hey Robert,

You might need to open a case with Customer Care so that they can have our Dev team look into this. There may be an issue where the UI is not reporting properly. Please let me know what they say!

Hi Jason,

yes nearly the same. I just have a lot more Sites.

BR, Robert

Hey Robert,

I just tried to replicate this on my end and I am seeing the following. Is this what you are seeing on your end?

Hi!

I recognised that at Admin -> Telephony -> Topology all of our trunks are listed at "Sites with unused trunks".
The exclamation mark states that we don't have any in-service edge and so the trunks are not usable.

BUT THAT'S NOT TRUE!

All trunks are currently used and have a lot of calls each day :-D

We only use Genesys Cloud Media Edges managed by Genesys (grouped at "Genesys Cloud Hybrid Media Group").

I suggest that I get the yellow exclamation mark because I don't have access to the edges.
I don't like error warnings if they are not real.

Is there any thing that someone can do to get a green "OK" ???

THANKS!!!

BR, Robert 

#ExternalTrunk #PureCloudEdge #TelephonyNetworkTopologyMap #unused #in-service

Hi Jason,

the case number is #0003565350.

BR, Robert

Hey Robert,

Thank you for that info. Were you able to get in touch with Customer Care? If so, could you let me know what the case number is?

Hi Jason,

"Sites needing Trunk setup" has been solved by adding a phone number to the sites -> Outbound Calling -> Caller Address.

"Sites with unused trunks" is still not solved.

BR, Robert

Hey Robert,

You might need to open a case with Customer Care so that they can have our Dev team look into this. There may be an issue where the UI is not reporting properly. Please let me know what they say!

Hi Jason,

yes nearly the same. I just have a lot more Sites.

BR, Robert

Hey Robert,

I just tried to replicate this on my end and I am seeing the following. Is this what you are seeing on your end?

Hi!

I recognised that at Admin -> Telephony -> Topology all of our trunks are listed at "Sites with unused trunks".
The exclamation mark states that we don't have any in-service edge and so the trunks are not usable.

BUT THAT'S NOT TRUE!

All trunks are currently used and have a lot of calls each day :-D

We only use Genesys Cloud Media Edges managed by Genesys (grouped at "Genesys Cloud Hybrid Media Group").

I suggest that I get the yellow exclamation mark because I don't have access to the edges.
I don't like error warnings if they are not real.

Is there any thing that someone can do to get a green "OK" ???

THANKS!!!

BR, Robert 

#ExternalTrunk #PureCloudEdge #TelephonyNetworkTopologyMap #unused #in-service