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Temporary Roll Back of Inactivity Timeout Improvements

  • 1.  Temporary Roll Back of Inactivity Timeout Improvements

    Posted 04-21-2023 12:31
    Edited by Becky Powell 04-21-2023 12:35

    Please note that we have temporarily rolled back a recent improvement to the Inactivity Timeout feature.

    Customers reported that the change to exclude certain API calls from resetting the timer caused some agents to be disconnected from interactions. In response we have decided to roll that change back temporarily until we can mitigate the issue.

    We are aiming to have the feature re-enabled soon. Please watch this post for updates - we will let you know when we toggle the feature back on.

    We apologize for any inconvenience.



    #Roadmap/NewFeatures

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    Becky Powell
    Director, Product Management - Core Platform
    Genesys Cloud
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  • 2.  RE: Temporary Roll Back of Inactivity Timeout Improvements

    Posted 05-11-2023 17:17

    @Becky Powell , do you have any update?



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    Vincent Sabolboro
    ATB Financial
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    Original Message


  • 3.  RE: Temporary Roll Back of Inactivity Timeout Improvements

    Posted 05-11-2023 17:24

    Update: we are not able to roll forward this feature without reintroducing customer impact. We are currently evaluating other options to improve the Inactivity Timeout feature.



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    Becky Powell
    Director, Product Management
    Genesys - Employees
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    Original Message