A place to ask questions, connect with others, and stay in the know
Hey Beta Community!As you might know, we're in the final stages of revamping the Genesys Knowledge Network (GKN) to be more accessible, dynamic, and easier to use. So, we want to share an update on the official beta release of the updated site and what you can expect to see. For checking out the site and submitting your feedback, you get you the chance to snag a prize from the prize wall!
Watch this video for the Top 5 things you shouldn't miss:
BETA OVERVIEWStarting, August 31, 2022, the GKN beta can be accessed at beta.know.genesys.com or by clicking the link in the banner at the top of the original GKN at know.genesys.com.Please explore the beta site and submit your feedback. Maybe you'd like to submit feedback on the new Support page or perhaps you feel passionate about Search? Submitting feedback puts you in the running for a prize from the infamous Community Prize Wall!You can submit your feedback and be entered to win a prize by clicking the "Submit Feedback" button on the Beta site:All community members who submit feedback (good, bad, or thought provoking) will be entered into the chance to win a prize.We've launched the new beta, but, don't worry! You will continue to have access to the original GKN that you know and love. Take advantage of its federated search and personalized content.For questions, please reach out to firstname.lastname@example.org or respond to this thread.Cheers!Matt
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.