I would recommend opening a case with Product Support so that they can investigate the issue further. Please let me know what the case number is so that I can monitor the issue on my end.
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 07-29-2025 15:51
From: Jason Tran
Subject: "the client never received a session but is configured for persistent connection" Seen when running the diagnostic tools
They are still seeing the same thing even when clearing the cache.
Original Message:
Sent: 07-29-2025 13:42
From: Jason Kleitz
Subject: "the client never received a session but is configured for persistent connection" Seen when running the diagnostic tools
Hello Jason,
Can you have the agent log out and back in and then try to run the test again?
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Jason Kleitz
Online Community Manager/Moderator
Original Message:
Sent: 07-29-2025 11:27
From: Jason Tran
Subject: "the client never received a session but is configured for persistent connection" Seen when running the diagnostic tools
The agent keeps getting this error message even after disabling persistent connection. They said they don't have any other tabs or anything where they are using GC other then the one machine the agent is using. Not sure what this error message indicates.
#Telephony
#Unsure/Other
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