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  • 1.  "the client never received a session but is configured for persistent connection" Seen when running the diagnostic tools

    Posted 07-29-2025 11:27
    No replies, thread closed.

    The agent keeps getting this error message even after disabling persistent connection. They said they don't have any other tabs or anything where they are using GC other then the one machine the agent is using. Not sure what this error message indicates. 


    #Telephony
    #Unsure/Other

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  • 2.  RE: "the client never received a session but is configured for persistent connection" Seen when running the diagnostic tools

    Posted 07-29-2025 13:43
    No replies, thread closed.

    Hello Jason,

    Can you have the agent log out and back in and then try to run the test again?



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: "the client never received a session but is configured for persistent connection" Seen when running the diagnostic tools

    Posted 07-29-2025 15:51
    No replies, thread closed.

    They are still seeing the same thing even when clearing the cache. 

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    Original Message


  • 4.  RE: "the client never received a session but is configured for persistent connection" Seen when running the diagnostic tools
    Best Answer

    Posted 07-29-2025 16:07
    No replies, thread closed.

    I would recommend opening a case with Product Support so that they can investigate the issue further. Please let me know what the case number is so that I can monitor the issue on my end.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 5.  RE: "the client never received a session but is configured for persistent connection" Seen when running the diagnostic tools

    Posted 08-26-2025 11:48
    No replies, thread closed.

    Did you manage to get this fixed? What was the issue?



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    Martin Kaplan
    Sip Engineer
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    Original Message


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