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  • 1.  The Custom Calculations / Custom Column View in Analytics Workspace

    Posted 13 days ago

    Has this changed ?. I have given my user the permissions outlined in the resource centre which are as follows:

    • View: Required for users to view the custom calculations created by and shared with them.
      • Reporting > customCalculation > View
    • Create: Required for users to create and share the custom calculations with others (sharing is only permitted during initial creation).
      • Reporting > customCalculation > Add
    • Edit: Required for users to modify and share the custom calculations with others.
      • Reporting > customCalculation > Edit
    • Manage: Required for users with administrative access to manage the custom calculations of all users in an organization.
      • Reporting > customCalculation > Manage
    • Delete: Required for users to delete the custom calculations. 
      • Reporting > customCalculation > Delete
    • All permissions: Required for users to assign all the custom calculation permissions, including any future permissions.
      • Reporting > customCalculation > All Permissions 

    Also, to share custom calculations:

    • With users of the division: directory > user > view
    • With teams in the division: groups > team > view

    I have then gone into Analytics Workspace and opened a new tab and then went to the right hand side of the screen and clicked the + button however all I can see are the Manage Columns and Reorder Columns option and no Add Custom Column option.

    I have even tried this with another role with elevated permssions and still cannot see it.


    #ArchitectandDesign
    #Reporting/Analytics

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    richard craig
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  • 2.  RE: The Custom Calculations / Custom Column View in Analytics Workspace
    Best Answer

    Posted 13 days ago

    Hi Richard, 

    I don't believe anything has changed.  I just checked my Org and it is still showing the custom column section 
    If you have just added the permissions, it might be a good idea to logout and back in to make sure the permissions have synced, but if you have the correct permissions and this hasn't worked, I would capture network and console logs when loading the view and raise a ticket with Genesys Product Support to investigate.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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