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  • 1.  The fatal question must have select " Add N/A as an Answer"?

    Posted 4 days ago

    Hi everyone

    I have a doubt respect the evaluation form weights:

    My customer have some questions marked like critical (fatal) and also, the same questions, have mark the answer propertie "add N/A as an answer"

    We do not understand how Genesys distribute the weights, I saw some examples of evaluation of forms with critical score, question groups and questions with NA but no a combination of it

    https://help.mypurecloud.com/articles/evaluation-form-weights/

    Somebody know  first if this correct that a critical (fatal) question have a NA option and how it affect in the weight of the form?


    #QualityManagement

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    Gladys Galabay
    Ingeniero Senior
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  • 2.  RE: The fatal question must have select " Add N/A as an Answer"?
    Best Answer

    Posted 3 days ago

    Hello Gladys,

    The formula for calculating a critical score is as follows:
    (Critical Question 1 Points / Total Number of Critical Question Points) + (Critical Question 2 Points / Total Number of Critical Question Points) +….+ (Critical Question N Points / Total Number of Critical Question Points) 

    In addition to that, I wanted to include the following to your question. 

    From https://help.mypurecloud.com/articles/evaluation-form-weights/

    Critical questions must be scored "Yes" or "No." 



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


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