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The microphone suddenly stopped being detected, although it appears to be working fine

  • 1.  The microphone suddenly stopped being detected, although it appears to be working fine

    Posted 03-18-2026 12:44
      |   view attached

    Can anyone assist me? Much appreciated


    #Unsure/Other

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    Gerard Joseph Icasiano
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  • 2.  RE: The microphone suddenly stopped being detected, although it appears to be working fine
    Best Answer

    Posted 03-20-2026 15:31

    Hello Gerard,

    Welcome to the Community! I have moved your post to the Genesys Cloud - Main community. I would recommend gather console and network logs to see why the error was triggered. If you need more information and can reproduce this issue, I would recommend opening a case with Product Support.



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    Jason Kleitz
    Online Community Manager/Moderator
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