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  • 1.  The Screen record and voice record policy

    Posted 11-11-2021 03:06
    No replies, thread closed.
    HI, 

    I got question from client about  Data storage charge examples - Genesys Cloud Resource Center

    Intensive and long duration call recordings:
    • 1,000 calls per day across 25 users/agents
    • Average Call Duration: 12 minutes
    • Call Recordings: 12 months' retention, 100% of calls recorded
    • Screen Recordings: 3 months' retention, 25% of calls screen recorded
    if customer need 2 months for screen record kept in the system, can we change to configuring to support the requirements. 

    Regards,
    Voravit M.
    #ArchitectureandDesign

    ------------------------------
    Voravit Muensri
    NTT (Thailand) Limited
    ------------------------------


  • 2.  RE: The Screen record and voice record policy

    Posted 11-12-2021 12:51
    No replies, thread closed.
    Hi Voravit,

    The scenarios depicted in the article are just examples to illustrate the expected storage needed.  You can punch in your scenarios in the Storage Calculator to estimate yours. 

    The actual administrative configuration of the retention period is at QM Policy.

    ------------------------------
    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
    ------------------------------

    Original Message


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