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The “script” button is not visible for incoming email interactions in Genesys Cloud for Salesforce

  • 1.  The “script” button is not visible for incoming email interactions in Genesys Cloud for Salesforce

    Posted 06-05-2025 19:01

    David_Fradejas | 2022-09-23 13:40:11 UTC | #1

    We are using the Genesys Cloud Embedded Client inside salesforce, and routing new emails to Genesys cloud from SLaesforce Flow Builder as per this documentation:

    https://help.mypurecloud.com/articles/use-flow-builder-to-route-salesforce-emails/

    the problem we are running into: When the agent get the interaction, there is no option to pop the script that we attach to the flow or queue. Is this by design? or am I missing a setting inside salesforce? Any thoughts on a workaround?

    Thanks.

    system | 2022-10-24 13:40:30 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 16413



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