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Hello WEMers!!
We've got BIG news!
Starting TODAY! we're expanding access to Genesys Speech and Text Analytics with the launch of the STA Add-On!
For Genesys Cloud CX1 and CX2 customers, this means a new, cost-effective way to access Speech and Text Analytics functionalities without requiring a CX3 license upgrade or purchasing the full WEM Add-On.
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What does this mean for you?
- AI-powered transcription, sentiment analysis, and topic detection-no manual effort required!
- A smarter way to evaluate agent performance and customer sentiment at scale.
- Integrated compliance monitoring with sensitive data masking for secure and reliable insights.
This is a game-changer for contact centers looking to enhance quality management and drive operational efficiency with AI-driven insights.
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We're excited to bring you this flexible, scalable solution-and we want to hear your thoughts! Drop your questions below and let's talk about how STA can help your contact center thrive.
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#SpeechandTextAnalytics------------------------------
Natalia Abad
Senior Product Marketing Manager
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