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The value of "ani" passed to the Embeddable Framework for Private Call interaction

  • 1.  The value of "ani" passed to the Embeddable Framework for Private Call interaction

    Posted 05-15-2025 03:03
    The customer embeds GC's framework onto an external CRM and uses the screenPop action to pass ANI information from GC to CRM. 
     
    During their testing, the customer found that the data of the "ani" parameter obtained from the embeddable framework became "anonymous" when an inbound call from an end-user was a Private Call interaction (in US: *67, in Japan: 184). 
    Understanding whether this will always be "anonymous" and whether it might change in the future would help in building a framework without issues.
     
    ・In a Private Call interaction, will the data of the "ani" parameter obtained from the embeddable framework "always" be "anonymous"? https://developer.genesys.cloud/platform/embeddable-framework/condensed-conversation-info
     
    ・If Q1 is YES, is there a possibility that this might change in the future? If changes occur, where will they be announced? Is it likely to be announced on platforms like the Developer Community?

    #EmbeddableFramework

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    Yurie Ikura
    NA
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