Genesys Cloud - Main

Dears

I hope you are well,

I would like to ask you if anyone had faced an issue with call recording, recently I'm not able to hear any recording for any call despite of I activated the recording feature on Trunk

level and there's no polices applied on it, before that It was working normally and now once I open any incoming interaction I get the following MSG " There is no recording for

this interaction." Regarding to this I did some troubleshot :

1- Updated the edge
2- Restart the Edge
3- turn off/on for Trunk
4- enable /disable for recording option in media

and after all of this there's no use, also I checked the PCAP file for one of interaction that doesn't has an recording by Wireshark and I can see once I go the VOIP tab there's no

voice streaming but in its flow there is no error in the response or the request, Kindly your hand in this.

**** Kindly find the attached for more details****

Dears

I hope you are well,

I would like to ask you if anyone had faced an issue with call recording, recently I'm not able to hear any recording for any call despite of I activated the recording feature on Trunk

level and there's no polices applied on it, before that It was working normally and now once I open any incoming interaction I get the following MSG " There is no recording for

this interaction." Regarding to this I did some troubleshot :

1- Updated the edge
2- Restart the Edge
3- turn off/on for Trunk
4- enable /disable for recording option in media

and after all of this there's no use, also I checked the PCAP file for one of interaction that doesn't has an recording by Wireshark and I can see once I go the VOIP tab there's no

voice streaming but in its flow there is no error in the response or the request, Kindly your hand in this.

**** Kindly find the attached for more details****

Dears

I hope you are well,

I would like to ask you if anyone had faced an issue with call recording, recently I'm not able to hear any recording for any call despite of I activated the recording feature on Trunk

level and there's no polices applied on it, before that It was working normally and now once I open any incoming interaction I get the following MSG " There is no recording for

this interaction." Regarding to this I did some troubleshot :

1- Updated the edge
2- Restart the Edge
3- turn off/on for Trunk
4- enable /disable for recording option in media

and after all of this there's no use, also I checked the PCAP file for one of interaction that doesn't has an recording by Wireshark and I can see once I go the VOIP tab there's no

voice streaming but in its flow there is no error in the response or the request, Kindly your hand in this.

**** Kindly find the attached for more details****

Dears

I hope you are well,

I would like to ask you if anyone had faced an issue with call recording, recently I'm not able to hear any recording for any call despite of I activated the recording feature on Trunk

level and there's no polices applied on it, before that It was working normally and now once I open any incoming interaction I get the following MSG " There is no recording for

this interaction." Regarding to this I did some troubleshot :

1- Updated the edge
2- Restart the Edge
3- turn off/on for Trunk
4- enable /disable for recording option in media

and after all of this there's no use, also I checked the PCAP file for one of interaction that doesn't has an recording by Wireshark and I can see once I go the VOIP tab there's no

voice streaming but in its flow there is no error in the response or the request, Kindly your hand in this.

**** Kindly find the attached for more details****

Dears

I hope you are well,

I would like to ask you if anyone had faced an issue with call recording, recently I'm not able to hear any recording for any call despite of I activated the recording feature on Trunk

level and there's no polices applied on it, before that It was working normally and now once I open any incoming interaction I get the following MSG " There is no recording for

this interaction." Regarding to this I did some troubleshot :

1- Updated the edge
2- Restart the Edge
3- turn off/on for Trunk
4- enable /disable for recording option in media

and after all of this there's no use, also I checked the PCAP file for one of interaction that doesn't has an recording by Wireshark and I can see once I go the VOIP tab there's no

voice streaming but in its flow there is no error in the response or the request, Kindly your hand in this.

**** Kindly find the attached for more details****

Dears

I hope you are well,

I would like to ask you if anyone had faced an issue with call recording, recently I'm not able to hear any recording for any call despite of I activated the recording feature on Trunk

level and there's no polices applied on it, before that It was working normally and now once I open any incoming interaction I get the following MSG " There is no recording for

this interaction." Regarding to this I did some troubleshot :

1- Updated the edge
2- Restart the Edge
3- turn off/on for Trunk
4- enable /disable for recording option in media

and after all of this there's no use, also I checked the PCAP file for one of interaction that doesn't has an recording by Wireshark and I can see once I go the VOIP tab there's no

voice streaming but in its flow there is no error in the response or the request, Kindly your hand in this.

**** Kindly find the attached for more details****