l.vicenzotti | 2018-05-21 16:44:18 UTC | #1
Hello,
I was wondering if it's possible to use third party object routing on other media types apart from chats and emails. This is because I am already using chats for native webchats, and I would rather use the media type "message", which I am not currently using, to differentiate the interactions in the reports. Since I am using a third party chat system, I would rather not use "email" as well, since it does not really describe the type of service.
Thanks Luca
tim.smith | 2018-05-22 15:32:51 UTC | #2
3rd party interactions are limited to chats and emails. You could use different queues to segregate different uses.
l.vicenzotti | 2018-05-22 15:46:56 UTC | #3
Hi Tim, thank you for your help, I suspected this was the case. I would have preferred to avoid duplicating all the queues but I think it cannot be avoided.
Thanks Luca
system | 2018-06-22 15:46:57 UTC | #4
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