Hey Everyone,

Thanks so much for using this community to learn about and discuss this exciting new multi-panel feature! We would love to know your thoughts on the tool kit? 

What is the tool kit? You can find all ten (10) entries for the multi-panel agent workspace in our library: Library. Here is the full 10-Part Table of Contents:

1. Getting Started: The Multipanel Agent Workspace Toolkit
2. Timing considerations: When should we start opting in? 
3. Sharing with leadership: an email template and video
4. How To: give agents permission 
5. Sharing with agent supervisors: an email template 
6. Sharing with agents: email template, best practices one page guide, and a video
7. Sharing with agents: Workspace update overview video
8. Communications with agents: at the time of launch
9. How to: opt-in and opt-out for agents 
10. Communications with agents: recurring reminders to opt-in

Naturally, we recommend you go in order to learn about this exciting new feature and let us know your thoughts on the experience. 

Cheers,

Matt

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Matt Lawson
Genesys - Employees
Online Community Manager
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