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  • 1.  Tick boxes removed from Operational Console?

    Posted 21 hours ago
      |   view attached

    We regularly report on our Telephony errors via the Operational Console and can no longer select multiple types of error to view together. There is ALL or selecting each error one by one... I would previously tick all the relevant error codes I.e. Telephony-0006, Telephony-0010, Telephony-0011, Telephony-0012, to view all these together. 

    It appears to have changed with this week's release.

    It would be great to see these come back because it's already a highly manual process to collect this and tie it to actual conversation data to get the full picture. 

    Can't imagine there was a business reason to remove this functionality, can we have it back?


    #System/PlatformAdministration

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    Joanna
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  • 2.  RE: Tick boxes removed from Operational Console?
    Best Answer

    Posted 13 hours ago

    Greetings Joanna:

    I have noticed that as well, which doesn't align with what the documentation says about operational console filtering. You'll likely want to open a ticket with Genesys Support to get a definitive answer on what occurred though. Please reply here with what you hear back.



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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    Original Message


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