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I am trying to set a Schedule.

Group will start on Monday at 0930 and will run 24hours until Friday at 2030.  Trying to figure out how I can create this schedule.

If I go a Repeat weekly, the times are daily, so I can't put 0930 start and 2030 end, because it will do that time schedule each day.  I thought about doing their closed times, but same thing.  2030 Friday - 0930 Monday, but the schedule checks this every day.

I could do Evaluate Schedule and put Friday 2030 - 2400, and if this is active check SAT-SUN every Day, then check Mon 00:00 - 0930, and if all those are inactive then go to queue.

What do you all think?

John
#Routing(ACD/IVR)

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John Anaya
Amdocs Management Limited
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John,

I think you will need to have 3 open schedules in your schedule group.  One that is just for Mondays that is 9:30-Midnight, One that is for Tuesday-Thursday for all day, and one for Friday from 12:00 AM to 8:30 PM.  

I don't see a way to do this on a repeatable basis with just one schedule.  The second options with  schedules you mentioned would work, but you'd have to daisy chain 3 evaluate schedules together, and you would lose the flexibility gained by using schedule groups.

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Jason Tripp
Independent Health Association, Inc.
------------------------------

Original Message:
Sent: 06-06-2022 14:12
From: John Anaya
Subject: Time of day

I am trying to set a Schedule.

Group will start on Monday at 0930 and will run 24hours until Friday at 2030.  Trying to figure out how I can create this schedule.

If I go a Repeat weekly, the times are daily, so I can't put 0930 start and 2030 end, because it will do that time schedule each day.  I thought about doing their closed times, but same thing.  2030 Friday - 0930 Monday, but the schedule checks this every day.

I could do Evaluate Schedule and put Friday 2030 - 2400, and if this is active check SAT-SUN every Day, then check Mon 00:00 - 0930, and if all those are inactive then go to queue.

What do you all think?

John
#Routing(ACD/IVR)

------------------------------
John Anaya
Amdocs Management Limited
------------------------------

I'm very new to this so forgive me.  I didn't know you could have multiple Open schedules in your schedule group.  That sounds like a plan.  Gonna try now and I will reply with the results.

Thanks for the assist.

------------------------------
John Anaya
Amdocs Management Limited
------------------------------

Original Message:
Sent: 06-06-2022 14:37
From: Jason Tripp
Subject: Time of day

John,

I think you will need to have 3 open schedules in your schedule group.  One that is just for Mondays that is 9:30-Midnight, One that is for Tuesday-Thursday for all day, and one for Friday from 12:00 AM to 8:30 PM.

I don't see a way to do this on a repeatable basis with just one schedule.  The second options with  schedules you mentioned would work, but you'd have to daisy chain 3 evaluate schedules together, and you would lose the flexibility gained by using schedule groups.

------------------------------
Jason Tripp
Independent Health Association, Inc.

Original Message:
Sent: 06-06-2022 14:12
From: John Anaya
Subject: Time of day

I am trying to set a Schedule.

Group will start on Monday at 0930 and will run 24hours until Friday at 2030.  Trying to figure out how I can create this schedule.

If I go a Repeat weekly, the times are daily, so I can't put 0930 start and 2030 end, because it will do that time schedule each day.  I thought about doing their closed times, but same thing.  2030 Friday - 0930 Monday, but the schedule checks this every day.

I could do Evaluate Schedule and put Friday 2030 - 2400, and if this is active check SAT-SUN every Day, then check Mon 00:00 - 0930, and if all those are inactive then go to queue.

What do you all think?

John
#Routing(ACD/IVR)

------------------------------
John Anaya
Amdocs Management Limited
------------------------------