Workforce Engagement Management

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Time Off Balances without HRIS?

    Posted 07-25-2023 09:13
    No replies, thread closed.

    Hi Community,

    I hope you're well.

    We're looking at utilising the perks of using time off limits, time off plans and time off requests, to be able to have all the requests visible and able to be added to schedules automatically and to allow us to forecast on contact vs agents availability. So far, I have been able to set up plans and limits for each team, however, it seems the only way to add an agents holiday balance is via an integration to the companies HR system.

    Is there any plans to be able to set this manually per agent within Genesys Cloud for those that can't integrate with their HR system? As this seems like a very basic feature which is missing and also means that agents can start requesting holiday and getting it approved, regardless of how much holiday allowance they actually have. Many thanks and I look forward to the response :)


    #Workforce Management
    #Forecasting
    #ScheduleManagement

    ------------------------------
    Stephen Poncia
    ------------------------------


  • 2.  RE: Time Off Balances without HRIS?

    Posted 07-26-2023 10:11
    No replies, thread closed.

    Hi Stephen, Thanks so much for the idea. We have been thinking about it and would like to implement this in the future. Here is a similar concept on the idea portal that you can vote on (https://genesyscloud.ideas.aha.io/ideas/WETOM-I-57). Feel free to add a comment with some of your use cases so that when we plan this on the Roadmap, we have some examples we can test. Thanks so much for your help in making the product better :)



    ------------------------------
    Damaris Scott
    Genesys - Employees
    ------------------------------



  • 3.  RE: Time Off Balances without HRIS?

    Posted 07-26-2023 10:23
    No replies, thread closed.

    Hi Damaris,

    Thanks very much for getting back to me. I have upvoted the original post, linked to the one you shared and have commented some use cases also. Thanks again and hopefully we will see this in Genesys Cloud soon.



    ------------------------------
    Stephen Poncia
    Nominet UK
    ------------------------------

    Original Message


  • 4.  RE: Time Off Balances without HRIS?

    Posted 07-26-2023 12:38
    No replies, thread closed.

    Do you currently have plans to implement the automatic time-off approvals? We're looking into this, but we've found a bug in the system that is preventing us from going in with existing requests being ignored.



    ------------------------------
    Gene Gutierrez | Workforce Coordinator
    Presbyterian Customer Service Center
    Albuquerque, NM
    ------------------------------



  • 5.  RE: Time Off Balances without HRIS?

    Posted 07-26-2023 13:12
    No replies, thread closed.

    Hi Gene, we are currently in the discovery phase to explore the changes we will make for automatic syncing. We are planning on having an automatic sync that should be effective most of the time and greatly reduce the need to manually sync. However, there still may be a requirement for manual syncing, for example when agents change MU's/BU's. We'd like to automate that as much as possible, but I can't guarantee we will be able to do it right off. Can you explain your bug a bit more so I can explore it and bring it up to our development team?



    ------------------------------
    Damaris Scott
    Genesys - Employees
    ------------------------------

    Original Message


Related Content