Workforce Engagement Management

Hello,

I had messaged on a previous thread (Partial time off bypassing time off limits with 0 hours paid showing | Workforce Engagement Management).

I didn't receive a reply and the thread has since been closed.
My summary of the issue is that ;

An agent can apply for a day they are not due to work and the time off request is auto accepted regardless of what the time off limits are as the value of their paid hours is 0. This is unnecessarily messy but not a major problem, the issue comes when a persons work plan changes and that same time off request is altered to paid time in accordance with their workplan. This time off request now has an agent that has paid time off that was not checked in accordance with the limits. 

Please could you assist with what I should do here? I dont like having the system tell an agent they can take time off automatically regardless, I know I could deny it at the time of workplan change, but it is very messy and not a good journey for the agent.