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  • 1.  Time off Constraints

    Posted 08-18-2022 13:00
    No replies, thread closed.
    We have a rule that agents must give at least 1 day notice on a time off request, nor can they submit same day requests. We have tried setting minimum time off request constraints settings on Management Units to "1" (and even -1), but agents are still able to submit requests for same day/next day; and due to our auto processing against the limits, the requests are being approved automatically. Could this be a bug? We are not seeing that the constraints setting is actually doing anything. Is it overridden by limits? Looking for some clarification and help here. Thanks!
    #Workforce Management
    #ScheduleManagement

    ------------------------------
    Jeremy Walts
    EmblemHealth
    ------------------------------


  • 2.  RE: Time off Constraints

    Posted 08-22-2022 04:41
    No replies, thread closed.
    Hey Jeremy,

    Welcome to the WEM Community :-)

    If you set the minimum to 2 this would mean the agents couldn't request today or tomorrow for a leave request?

    The auto process rule set to Always will mean the agents request will auto granted if there is availabilty but if you change the setting to 2 (or 1) days it would need a supervisor to approve or deny.



    Have  aplay with those settings and see if they work for your needs

    ------------------------------
    Tracy
    Genesys
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  • 3.  RE: Time off Constraints

    Posted 08-23-2022 14:43
    No replies, thread closed.
    Hi Tracy!

    We set the constraint and waitlist expiry to "2" and it is now working as expected!

    ------------------------------
    Jeremy Walts
    EmblemHealth
    ------------------------------

    Original Message


  • 4.  RE: Time off Constraints

    Posted 08-24-2022 03:50
    Edited by Tracy Vickers 08-05-2025 11:38
    No replies, thread closed.
    Excellent - great news.

    ------------------------------
    Tracy
    Genesys
    ------------------------------

    Original Message


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