Genesys Cloud - Main

We are experiencing an issues when entering time off requests spanning a full week including Saturdays.

These requests are failing (please see screenshot of error attached)

When working a Saturday our agent's will get a day off during the week which shows in the request as 0 hours.

Not sure if this is part of the problem as when entering a full week that does not incorporate Saturday working these request approve correctly

Has anyone else experienced this issue?

#Architecture and Design

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Marc Haslett
AXA Ireland Limited
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The message indicated that requested shift payable time is different from what has been scheduled or specified in workplan.

i assume that schedule has not been created for July yet, so it has been a comparison against workplan.

Please, check if the duration specified is valid against Saturday shift. 

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Vidas Placiakis
Genesys
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