Workforce Engagement Management

Hi

I'm still new to Genesys WFM, so please bear with me.  We've got some part time staff who work different length shifts during the week but not on a predictable pattern.

eg - Agent A works 22 h per week Mon-Fri - 1x 6h paid, 2x 8h paid but with no fixed pattern.  When booking leave it's currently allocating 6h for a single day and 30 h (5*6) for a week for this agent.

The work pattern specifies weekly paid hours and lists all possible shift options.  The first shift listed in the work pattern is a 6h one - might this be the cause of the assumed 6h leave per day?

At present we don't have auto approve turned on for leave - we were considering it, but if it's going to add up numbers in this way, then we're going to need to keep manual oversight.

Does anyone have any thoughts or ideas that could help?

Thanks

Hi

I'm still new to Genesys WFM, so please bear with me.  We've got some part time staff who work different length shifts during the week but not on a predictable pattern.

eg - Agent A works 22 h per week Mon-Fri - 1x 6h paid, 2x 8h paid but with no fixed pattern.  When booking leave it's currently allocating 6h for a single day and 30 h (5*6) for a week for this agent.

The work pattern specifies weekly paid hours and lists all possible shift options.  The first shift listed in the work pattern is a 6h one - might this be the cause of the assumed 6h leave per day?

At present we don't have auto approve turned on for leave - we were considering it, but if it's going to add up numbers in this way, then we're going to need to keep manual oversight.

Does anyone have any thoughts or ideas that could help?

Thanks

Dave, do you have a screenshot of how this is set up? 

Hi

I'm still new to Genesys WFM, so please bear with me.  We've got some part time staff who work different length shifts during the week but not on a predictable pattern.

eg - Agent A works 22 h per week Mon-Fri - 1x 6h paid, 2x 8h paid but with no fixed pattern.  When booking leave it's currently allocating 6h for a single day and 30 h (5*6) for a week for this agent.

The work pattern specifies weekly paid hours and lists all possible shift options.  The first shift listed in the work pattern is a 6h one - might this be the cause of the assumed 6h leave per day?

At present we don't have auto approve turned on for leave - we were considering it, but if it's going to add up numbers in this way, then we're going to need to keep manual oversight.

Does anyone have any thoughts or ideas that could help?

Thanks