Melissa,
So glad to hear you are going to offer time off submissions to your agents.
1. Agent submits time off request from the My Schedule View screen.
https://help.mypurecloud.com/articles/my-schedule-view/ 2. Time Off Request are stored as Pending and queued for WFM Admin to Approve or Deny.
https://help.mypurecloud.com/articles/view-pending-time-off-requests/ 3. Approved Time Off requests are now ready to be synchronized (
ADDED) to schedules.
https://help.mypurecloud.com/articles/synchronize-time-off-requests/ 4. Once you have synchronized time off requests with a schedule you are ready to
publish schedules to agents affected.
Now Available: There are also options available for automating time off approval and waitlists by configuring Time Off Limits and Time Off Plans by MU.
Coming soon: Time Off Planning integration with HRIS time off balances.
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I would also suggest trying out the Tempo app
#tempo which gives agents all the same visibility and ownership to their , schedules time off (and now Late notifications)
Note: Agents can view their workforce management schedules and submit or view time-off requests from an Android device or iOS device. To download the mobile application, Genesys Tempo™, see Mobile apps for workforce management schedules.
For more information about managing schedules, time-off requests, and settings in a mobile app, see:
Thanks, let us know how things go.
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Chuck Swain
Genesys
WEM Leadership
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Original Message:
Sent: 11-23-2022 08:03
From: Melissa Callender
Subject: Time Off Request and update to schedule
Hello,
Our business users are interested in the request time-off feature.
When time off is approved, is it added to the agents schedule? What is required to do so?
#Workforce Management
#ScheduleManagement
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Melissa Callender
Ontario Teachers' Pension Plan
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