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  • 1.  Time-Off Request auto-populates for schedules that aren't published?

    Posted 09-05-2024 03:07
    No replies, thread closed.

    Hi G Community,

    I'm trying to set-up Time-Off Requests for agents to be able to report/request leaves withing Genesys. We typically only have 1 month's worth of schedule published and the subsequent week's schedule in the process of publishing but often they request for leaves 3-4 months in advance. Wanted to understand if I approve the time-off request right now for say Jan'25 I can rest assured that when I generate or publish the schedule for Jan'25 the ""Time-Off Synchronization" will pop up and automatically add the approved Time-Offs? Would really eliminate the need for the WFM team to manually verify if the leave was added or not. 

    Thanks in advance for your response,

    Ash

    IG Group


    #Scheduling
    #TimeOff/HRIS

    ------------------------------
    Ashirbad Meher
    IG Index Limited
    ------------------------------


  • 2.  RE: Time-Off Request auto-populates for schedules that aren't published?

    Posted 09-06-2024 07:42
    No replies, thread closed.

    Schedule generation will look for applicable approved time-off requests for the scheduling period and will attempt to schedule the time-off activities. If there are time off-requests approved after schedule generation or if the attempt to schedule already published time off requests failed, then the synchronization window will note what has not been applied.



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    Jay Langsford
    VP, R&D
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